Sales Account Manager in Newmarket, New Hampshire at PromoCentric

PromoCentric is looking for a motivated entry-level Account Manager to join our team. In this role, you will support client accounts by helping coordinate projects, preparing quotes, tracking orders, and providing timely updates. You’ll work closely with internal teams and vendors to help deliver branded programs and fulfillment solutions. This is a great opportunity for someone who is eager to learn the promotional products industry, build strong client relationships, and grow a career in sales and account management.

Responsibilities

• Learn and apply tools, buying group resources, and internal systems to support efficient quoting, order entry, and client service.

• Coordinate with in-house decorating teams (screen print, embroidery, direct-to-garment) to help ensure artwork and production details are accurate.

• Assist in communicating PromoCentric’s capabilities (warehousing, pick and pack, and fulfillment) to clients and prospects.

• Support client ordering and fulfillment workflows as assigned, including item setup details, timelines, and basic troubleshooting.

• Support existing accounts through phone and email communication, maintaining accurate records in CRM/spreadsheets and escalating questions as needed.

• Assist with issue resolution and after-sales support by documenting concerns, coordinating next steps, and partnering with the appropriate teams.

Skills & Qualifications

• Interest in sales, account management, or customer success; internships or related experience a plus

• Basic understanding of customer service, sales, or negotiation principles (training provided)

• Strong working knowledge of Microsoft Windows and Microsoft Office (especially Outlook, Excel, and Word)

• Strong organization skills, attention to detail, and the ability to manage multiple tasks

• Ability to prioritize work, follow through, and stay calm in a fast-paced environment

• Professional, friendly written and verbal communication with teammates, suppliers, and clients

Desired Experience:

• BS/BA in Business, Marketing, Communications, or a related field (or 2 – 4 years equivalent experience)

• 0–2 years of experience in sales, customer service, account coordination, or internships in a related area

• Exposure to B2B sales environments is helpful, but not required

• Experience with CRM systems is a plus

Benefits

• Generous PTO and holiday policy

• Medical/Dental/Vision

• 401k with employer contribution 

• Flexibility and Work Life Balance

• Growth opportunities in a growing company

About PromoCentric

Founded in 2000 PromoCentric is a full-service promotional marketing agency that builds brand awareness and brand equity through innovative ideas to get our client’s logo top of mind. We deliver branded programs, kitting, and on demand fulfillment for leading organizations.

PromoCentric provides creative solutions that make our clients happy by saving them time and money. Our goal is to deliver managed promotional branding solutions from concept to delivery. We have been recognized as a Best Place to Work (PPAI) and invest in people and systems to scale. Our revenues and employee counts have grown year over year, and we are looking for growth-minded employees to help continue that trend into the future.

Core Values

Our core values are the heart of our business. These principles guide all company actions and serve as its cultural foundation. Our core values will set the tone of our organization. They will be the underlying foundation and character of our business and the people in it.

• CUSTOMER CENTRIC: Our customers come first.

• COMMUNITY DRIVEN: Making a difference for our teammates, our community, and our planet.

• CONTINUOUSLY IMPROVING: Our actions today make us better tomorrow.

• COMMITTED: The relentless pursuit of excellence.

• ENTHUSIASTIC: Bringing positive energy to everything we do.