Shelter Supervisor at Chicanos Por La Causa – Albuquerque, New Mexico

Gateway West, located at 7440 Jim McDowell NW, is the City’s largest shelter and serves an average of 600 people per night, with cold winter nights bringing in more than 700 people. The shelter offers a safe and welcoming environment to men and women experiencing homelessness in Albuquerque. The center is open year-round, offering meals, a warm bed, and secure under-bed storage. Shuttle service is provided daily.

POSITION SUMMARY

The Homeless Shelter Supervisor is responsible for overseeing the operations of the shelter, ensuring a safe, efficient, and supportive environment for residents. This role focuses on staff management, operational logistics, client services, and compliance with regulatory standards. The Operations Supervisor plays a critical role in fostering a welcoming atmosphere and promoting the well-being of individuals experiencing homelessness. Please note that schedules are subject to change to meet the needs of shelter operations.

SUPERVISORY RESPONSIBILITIES​

• Supervise shelter staff, including case managers, intake coordinators, and support personnel
• Conduct regular performance evaluations and provide constructive feedback to staff
• Facilitate training sessions to enhance staff skills and knowledge
• Coordinate staffing schedules to ensure adequate coverage and support during peak hours

SPECIALIZATIONS

• Crisis Intervention: Expertise in managing emergencies and high-stress situations with compassion and professionalism
• Schedule management: Strong skills in managing the schedules of support staff to assure all areas of the shelter are being covered 24/7
• Data Management: Proficient in using data analytics to track shelter operations, client progress, and program effectiveness
• Community Outreach: Strong skills in building partnerships with local agencies, service providers, and community organizations
• Trauma-Informed Care: Demonstrated expertise in providing services that recognize and respond to the effects of trauma on individuals and families, ensuring a compassionate and supportive approach in all interactions

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education/Experience:

• Bachelor’s degree in Social Work, Public Administration, or a related field; relevant experience may be considered in lieu of a degree
• Minimum of [3-5] years in social services or shelter management, with at least [1-2] years in a supervisory role

Other Requirements:

• Strong understanding of homelessness issues, social services, and local community resources
• Excellent leadership, communication, and interpersonal skills
• Proficient in Microsoft Office, Excel, and HMIS data base
• Strong organizational and problem-solving abilities
• Commitment to supporting individuals experiencing homelessness
• Ability to work effectively with diverse populations, demonstrating cultural competence
• Capacity to handle crisis situations calmly and effectively