Shelter Program Manager at Chicanos Por La Causa – Albuquerque, New Mexico

CPLC's Gateway West Shelter team in New Mexico is hiring a Program Manager who models our "CORE IQ" Values – Community, Ownership, Responsibility, Empowerment, Integrity, and Quality – in all aspects of their work and leadership!

OBJECTIVE AND POSITION SUMMARY
The Program Manager at Gateway West Shelter is responsible for overseeing daily operations, ensuring a safe, supportive, and structured environment for individuals experiencing homelessness. This position focuses on program development, staff supervision, and client support while ensuring compliance with licensing, grant, and funding regulations. The Program Manager collaborates with internal and external stakeholders to enhance program efficiency and effectiveness.

SUPERVISORY RESPONSIBILITIES:

• Supervises shelter staff, including operation supervisors, dorm monitors, operations coordinator, intake specialist, and support staff
• Participate in hiring, training, and onboarding new employees
• Provide mentorship and guidance to staff, conducting regular performance evaluations
• Lead staff meetings and coordinate team-building activities

SPECIALIZATIONS

• Crisis Management: Skilled in responding to emergencies and managing high-stress situations effectively
• Program Implementation: Expertise in executing and assessing programs that address the needs of homeless individuals
• Community Outreach: Strong ability to build and maintain relationships with local service providers and community organizations

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

• Manage daily shelter operations, ensuring adherence to safety and health regulations
• Implement and enforce policies and procedures that enhance shelter services
• Monitor shelter capacity and resource allocation to optimize service delivery
• Develop and implement programs to support job readiness, mental health, and housing assistance
• Conduct program evaluations, track outcomes, and recommend improvements
• Assess client needs and facilitate connections to supportive resources
• Ensure trauma-informed care practices are embedded into service delivery
• Promote a client-centered approach, prioritizing dignity and respect
• Coordinate training programs for staff to ensure they are equipped to meet the needs of residents
• Assist in conflict resolution and provide support to staff dealing with challenging situations

MINIMUM QUALIFICATIONS AND COMPETENCIES

• Bachelor’s Degree preferred
• Minimum of seven years of experience in social services or shelter management
• Supervisory experience preferred
• Familiarity with homelessness issues, local social services, and community resources
• Strong leadership and interpersonal communication abilities
• Proficiency in Microsoft, Excel, and HMIS data base
• Excellent organizational and problem-solving skills
• Commitment to the mission of supporting individuals experiencing homelessness
• Ability to work effectively with diverse populations, demonstrating cultural competence
• Capacity to handle crises calmly and effectively