Food Service - Catering Associate at TidalHealth – Salisbury, Maryland

Why work at TidalHealth?

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth, you’ll be part of an award-winning network spanning Maryland and Delaware, recognized by the Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your expertise lies in specialized clinical fields like neurosurgery, academic mentorship through our graduate medical programs, or the critical professional and support roles that keep our network thriving, we provide the tools and tuition assistance you need to excel.

Catering Associate Position Summary

Responsible for patient meal service food on assigned units, e.g., menu selections, tray assembly, tray delivery and pick up, special requests and needs, in-between meal food delivery. Communicates and addresses patient food issues/concerns and needs to Food & Nutrition Services. Interacts with Nursing in regard to patient nutrition needs or requirements as well as unit food service needs. Assists the Dietitian with monitoring the duration of diet orders (i.e., NPO, and clear liquid diets). Records food intake for patients on nutrient intake analysis (calorie counts). Reacts accurately and effectively to all changes to ensure efficient timing of services and accuracy of physician’s ordered modified diets. Must know and understand dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. Responsible for quality service reflected in internal or external patient satisfaction survey results on assigned units.

Catering Associate Position Requirements

Education

• High School Graduate preferred.
• Demonstrated hospitality skills required.
• Strong verbal communication, reading and writing abilities are required.
• Be able to interact with patients and staff congenially.
• Must have the ability to read, write and speak English (additional languages are positive attributes), follow written and verbal instructions and complete simple computational tasks.
• Keyboard/computer ability required.

Experience

• Experience in a health care environment is desirable, but not required.
• Two years' food service with customer service experience required.

Catering Associate Work Schedule

• 7 ½ or 5-hour shifts. Varying days scheduled. Rotate weekends.
• Expected to work overtime occasionally.
• Must be reachable by phone.

Benefits

We provide a robust benefits suite for our eligible team members (36+ hours for 12-hour shifts; 37.5+ hours for standard shifts):

• Health: Medical (including HSA), Dental, Vision, & Prescription

• Wealth: Matching 403(b), Healthcare FSAs, & Dependent Care FSAs

• Growth: $5,000 Tuition Assistance & Certification support

• Balance: Generous PTO and Holidays, Onsite Child Care, Pet Insurance

• Income Protection & Leave: Employer-Paid Short-Term Disability, Paid Leave Program, & Long-Term Disability (LTD for FT)

• Life & Security: Employer-paid Life and additional voluntary benefits such as Accident, Critical Care, additional Life, and more