Remote Appointment Setter in Livingston, New Jersey at IDS Group

Southeastern Integrated Care believes wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Integrated care is an approach to healthcare that involves blending medical care and behavioral health care, with the goal of improving the overall health and well-being of an individual. Southeastern Integrated Care focuses specifically on linking care involving primary, mental health, and substance abuse treatment through a team of qualified, licensed clinical professionals. Our team of clinicians work with consumers to coordinate engagement in their care to ensure proper management of medical and psychosocial needs.

About The Role

We are seeking a dedicated and experienced Remote Appointment Setter to join our Administrative team. This full-time, hourly position is ideal for a motivated individual with at least 3 years of experience in appointment setting or a related role. As an Appointment Setter, you will play a critical role in supporting our team by initiating contact with prospective clients, scheduling meetings, and maintaining professional and efficient communication. Strong English language skills, attention to detail, and the ability to work independently in a remote environment are essential for success in this role.

What You'll Do

• Contact prospective clients via phone, email, or other communication tools to schedule appointments.
• Collaborate with team members to understand scheduling needs and priorities.
• Maintain and update appointment records in the company's scheduling system.
• Follow up with prospective clients to confirm appointments and address any potential changes.
• Provide excellent customer service by answering inquiries and resolving scheduling-related concerns.
• Ensure all appointments are aligned with team members' calendars and availability.
• Report progress and performance metrics to your supervisor on a regular basis.

Qualifications

• Minimum of 3 years of experience in appointment setting or a related administrative role.
• Proficient in English, with excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a remote environment with minimal supervision.
• Experience using CRM systems and scheduling tools is a plus.
• Capability to manage time efficiently and juggle multiple priorities.
• A proactive and professional demeanor, with a customer-focused approach.