Talent Systems Specialist in Charlotte, North Carolina at PSA Airlines, Inc.

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.

At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other.

Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

System Administration and Support

• Administer, support, and troubleshoot ATS and other talent systems used by Talent Acquisition and the People Team, including user, candidate, workflow, access, integration, and data issues.
• Support system configuration, testing, releases, enhancements, and ongoing maintenance to promote reliable and effective system performance.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Automation and AI Enablement

• Design, build, test, document, deploy, monitor, and maintain workflow automations that reduce repetitive work, improve handoffs, and increase process consistency.
• Create and configure AI-enabled agents to support approved Talent Acquisition and People Team use cases, including information retrieval, guided support, task assistance, and process enablement.
• Investigate automation or agent failures, complete repairs, and coordinate escalations when issues require additional technical or vendor support.
• Apply appropriate human review, access controls, testing, documentation, and change management to support responsible and sustainable use of automation and AI.

Process Improvement and Project Support

• Partner with stakeholders to map processes, identify improvement opportunities, and translate business needs into system, automation, or agent requirements.
• Support talent systems projects from requirements gathering and testing through implementation, communication, adoption, and post-launch support.
• Maintain solution documentation, work instructions, change logs, support records, and standard operating procedures for systems, automations, and agents.

Data, Reporting, and Quality

• Create and maintain recurring reports, dashboards, metrics, and data-quality checks that support recruiting and People Team decision-making.
• Research discrepancies, partner with process owners to correct issues, and strengthen data integrity.
• Use system and process data to identify trends, recurring support needs, and opportunities for additional automation or continuous improvement.

Collaboration, Customer Support, and Adoption

• Serve as a responsive point of contact for talent systems support, training, and adoption needs.
• Collaborate with Talent Acquisition, People Team partners, Information Technology, Security and Compliance, and external vendors to deliver effective and compliant solutions.
• Develop user guides, checklists, training materials, and standard operating procedures that promote consistent system use.

• High school diploma or equivalent.
• Previous experience supporting recruiting, human resources, business systems, workflow automation, or a related function.
• Working knowledge of Microsoft 365 applications and experience learning or supporting enterprise technology platforms.
• Demonstrated ability to troubleshoot issues, document solutions, manage details, and communicate effectively with technical and non-technical stakeholders.
• Experience building, testing, or maintaining workflow automations, low-code solutions, or AI-enabled tools.
• Experience with reporting, dashboards, process mapping, project support, change management, or user training.
• Ability to speak, read, and write in English.
• If hired, must be able to demonstrate authorization to work in the U.S.

• Bachelor's degree in Human Resources, Information Systems, Business, Data Analytics, or a related field.
• Experience with iCIMS or another applicant tracking system.
• Experience with Microsoft Power Automate, Copilot Studio, Microsoft Lists, SharePoint, Teams, or comparable automation and agent-building platforms.
• Working knowledge of data privacy, access controls, responsible AI practices, and compliance considerations related to employment and staffing.