Physician Informatics Advocate in Brookhaven, Georgia at TeleSpecialists LLC
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Job Description
This is a full-time, in-office role based at our Brookhaven, Atlanta office.
About Us:
TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.
Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.
Tele Specialists Offers:
- A great culture with a team environment
- A fun, diverse work environment
- A rapidly growing company with career advancement opportunities
- Medical, Dental and Vision benefits
- Tuition Reimbursement
- 401k match
- Paid Vacation
- Leadership Training Classes
- Mentorship Program
About The Role:
The Physician Informatics Advocate is responsible for coordinating provider onboarding, training, and readiness activities to ensure physicians and advanced practice providers are successfully prepared to deliver patient care across TeleSpecialists' partner hospitals and health systems. This position serves as a liaison between providers, hospital information technology teams, implementation teams, and internal departments to facilitate system access, workflow education, documentation management, and operational support. The Physician Informatics Advocate promotes provider readiness, supports adoption of clinical technologies and workflows, and contributes to process improvement initiatives that enhance the provider onboarding experience and operational efficiency.
Essential Duties and Responsibilities:
- Coordinates onboarding activities for physicians and providers across new and existing hospital partners.
- Facilitates provider readiness activities, including electronic medical record (EMR) access, remote connectivity, authentication, credential validation, and workflow testing.
- Collaborates with hospital information technology teams, implementation teams, and internal stakeholders to obtain required access, credentials, and onboarding documentation.
- Tracks onboarding progress and ensures completion of required milestones within established service level expectations.
- Identifies, escalates, and assists in resolving onboarding barriers, access issues, and operational risks that may impact provider readiness.
- Delivers onboarding education and workflow training related to EMR systems, remote access tools, clinical applications, and operational processes.
- Develops, maintains, and updates onboarding materials, reference guides, training resources, and workflow documentation.
- Supports provider adoption of operational workflows, technology platforms, and clinical system best practices.
- Communicates system enhancements, workflow changes, process updates, and onboarding improvements to providers and internal stakeholders.
- Serves as a primary point of contact for provider onboarding support and clinical systems access inquiries.
- Troubleshoots access, workflow, and system-related issues in collaboration with internal support teams and hospital partners.
- Maintains accurate onboarding records, provider status updates, and supporting documentation within designated systems.
- Participates in process improvement initiatives designed to enhance onboarding efficiency, provider satisfaction, and operational effectiveness.
Qualifications:
- High school diploma or equivalent required.
- 1-3 years of experience in healthcare operations, provider support, clinical systems support, healthcare technology, or a related field.
- Experience coordinating multiple projects, tasks, or onboarding activities in a fast-paced environment.
- Strong customer service, communication, and organizational skills.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Preferred Qualifications
- Associate's or Bachelor's degree in Healthcare Administration, Information Technology, Business Administration, or a related field.
- Experience supporting physicians, advanced practice providers, or other healthcare professionals.
- Experience working with electronic medical record (EMR) systems such as Epic, Cerner, Meditech, Allscripts, or similar platforms.
- Experience with remote access technologies, including Citrix, VPN, virtual desktop environments, or similar technologies.
- Experience in clinical informatics, provider onboarding, healthcare technology implementation, or healthcare operations.
Knowledge, Skills, and Abilities:
- Understanding of healthcare operations, provider workflows, and clinical support processes.
- Familiarity with electronic medical record systems, clinical applications, and healthcare technology platforms.
- Strong interpersonal skills with the ability to establish and maintain effective working relationships with physicians, hospital personnel, and internal stakeholders.
- Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
- Strong organizational and time management skills with the ability to manage multiple priorities and deadlines simultaneously.
- Demonstrated attention to detail and commitment to accuracy in maintaining records, tracking progress, and documenting activities.
- Effective problem-solving and troubleshooting capabilities with the ability to identify issues and coordinate timely resolutions.
- Ability to learn new technologies, workflows, and operational processes quickly and effectively.
- Ability to work independently while contributing as a collaborative member of a cross-functional team.
- Ability to maintain confidentiality and appropriately handle sensitive business, provider, and patient-related information.
Travel Requirements (if applicable): Minimal (0%-5%)
Other Duties:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties, responsibilities, and activities may change or be assigned at any time based on business needs.
Physical Requirements:
- Must be able to remain in a stationary position (sitting or standing) for prolonged periods, often up to 75% of the workday.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, or shared workspaces.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
- Must be able to exchange accurate information with clients and co-workers in person, over the phone, and via digital platforms.
- Occasionally moves or transports office supplies, files, or equipment weighing up to 25 pounds.
- Occasionally positions self to maintain files in cabinets or access equipment stored in low or high areas.
- Requires close visual acuity to perform activities such as preparing and analyzing data, transcribing, and viewing a computer monitor for extended periods.
Equal Employment Opportunity & ADA Statement
The Company is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. The Company will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws