District Manager of Personal Training in Phoenix, Arizona at Mountainside Fitness

Mountainside Fitness

The District Manager of Personal Training is responsible for driving the performance, growth, and operational success of the Personal Training departments across multiple Mountainside Fitness locations. This position provides leadership, coaching, and accountability to Fitness Managers and personal training teams to achieve company goals for revenue, client retention, training session production, and member satisfaction.

The ideal candidate is a results-driven fitness leader who understands personal training sales, team development, client experience, and multi-unit operations. This individual leads by example, develops strong leaders, identifies opportunities for growth, and ensures consistent execution of Mountainside Fitness standards across their district.

Leadership & Team Development

• Lead, coach, and develop Fitness Managers and personal training teams across assigned locations.
• Establish clear performance expectations, goals, and accountability for each department.
• Identify leadership development opportunities and build a strong pipeline of future Fitness Managers and personal training leaders.
• Conduct regular club visits, one-on-one meetings, and performance reviews to evaluate progress and provide actionable feedback.
• Support recruitment, interviewing, onboarding, training, and retention of qualified personal training staff.
• Foster a positive, professional, and performance-driven culture that aligns with Mountainside Fitness values.

Sales & Revenue Growth

• Drive personal training revenue and departmental profitability across assigned clubs.
• Monitor key performance indicators, including personal training sales, session production, client retention, trainer productivity, and departmental payroll.
• Partner with Fitness Managers to establish sales strategies, improve closing ratios, generate leads, and increase client participation.
• Evaluate departmental performance, identify trends, and implement action plans to address opportunities and deficiencies.
• Ensure consistent execution of personal training consultations, assessments, follow-up, and client conversion processes.
• Develop strategies to increase personal training penetration and maximize the value of the member experience.

Operational Excellence

• Ensure personal training departments consistently follow company policies, procedures, systems, and operating standards.
• Monitor staffing levels, scheduling, trainer productivity, and payroll expenses to support efficient operations.
• Review performance reports and use data to guide decisions, prioritize opportunities, and measure results.
• Ensure Fitness Managers maintain accurate records, complete required administrative tasks, and meet reporting deadlines.
• Partner with club leadership to align personal training operations with overall club goals and business objectives.
• Communicate company initiatives, expectations, and operational changes clearly and consistently.

Member Experience & Service

• Promote an exceptional member experience through high-quality personal training services and professional client interactions.
• Ensure trainers deliver safe, effective, individualized training experiences consistent with their qualifications and company standards.
• Monitor client satisfaction, retention, and service quality, addressing concerns promptly and professionally.
• Support initiatives that improve member engagement, fitness results, and long-term client relationships.
• Reinforce a culture focused on helping members achieve their fitness goals while building lasting relationships.

Performance Management & Communication

• Establish and communicate measurable goals for each assigned location and follow through on results.
• Review departmental scorecards and performance trends regularly with Fitness Managers.
• Develop and monitor corrective action plans when performance falls below expectations.
• Provide timely updates to senior leadership regarding results, challenges, staffing, and opportunities.
• Collaborate with District Managers, General Managers, and other company leaders to support overall organizational success.

• Strong leadership, coaching, and team development skills.
• Demonstrated ability to drive sales, revenue growth, and business performance.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong analytical skills and the ability to interpret performance reports and key business metrics.
• Effective problem-solving, decision-making, and conflict-resolution abilities.
• Ability to establish priorities, manage multiple locations, and follow through on commitments.
• Strong organizational skills and attention to detail.
• Ability to motivate teams, manage change, and hold leaders accountable.
• Proficiency with computers, Microsoft Office, email, reporting tools, and related business systems.
• Professional demeanor and the ability to represent Mountainside Fitness positively at all times.

• Previous experience in personal training, fitness management, or fitness sales leadership.
• Demonstrated success in achieving sales, revenue, retention, and operational goals.
• Prior experience leading teams, coaching managers, or overseeing multiple departments or locations preferred.
• Strong understanding of personal training sales processes, client retention strategies, and trainer productivity.
• Ability to analyze business performance and develop measurable improvement plans.
• Current CPR/AED certification or the ability to obtain and maintain certification as required.
• Valid driver's license and reliable transportation to travel between assigned locations.
• Ability to work a flexible schedule, including occasional evenings or weekends, based on business needs.

• This position requires regular travel between assigned Mountainside Fitness locations.
• Must be comfortable working in a fitness club environment and interacting with members and employees at all levels.
• Must be able to demonstrate or participate in fitness-related activities when appropriate.
• Schedule flexibility is required to support business operations, team development, and club performance.

• Consistent achievement of personal training revenue and production goals.
• Improved trainer productivity, client retention, and personal training participation.
• Strong, capable Fitness Managers who consistently meet performance expectations.
• Efficient departmental operations and effective payroll management.
• High standards of member service and a positive team culture.
• Measurable improvement in underperforming departments and sustainable growth across the district.

• Must be 18 years or older.
• Current CPR certification mandatory within 30 days of hire.
• Skills & Competencies
• Demonstrate the ability to maintain efficiency and productivity of the department.
• Ability to represent the company in a professional manner at all times.
• Ability to prioritize tasks and duties and follow up when necessary.
• Ability to guide, instruct, and motivate personal trainers and members.
• Ability to use basic problem solving and conflict resolution skills with members and staff.
• Must have past experience in and be comfortable with a management role. District or multi unit experience preferred.
• Demonstrate an understanding of the operation of exercise equipment and be able to demonstrate its use to other staff and members.
• Ability to communicate positively and effectively with personal trainers, other staff, and members.
• Must be able to exemplify all duties and responsibilities required of personal trainers.
• Must be willing to take on additional duties and responsibilities as they arise.
• Must have past experience in and be comfortable selling personal training and related packages.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.