Patient Services Representative - Ambulatory Services at Thomas Memorial-HRIS – South Charleston, West Virginia

Patient Services Representative - Ambulatory Services

The patient service representative will greet patients upon arrival for visit with a friendly, courteous and respectful attitude, setting the first impression of the hospital department. The employee will collect and accurately enter current patient financial information and demographic information into the EMR to register patients. The employee will schedule appointments by identifying patients by date of birth and name in computer system and create an account if patient is not in the system. The employee will be responsible for answering phone calls in a timely and polite manner, completing in-bound and out-bound referrals, verifying insurance eligibility and obtaining prior authorizations. The employee will scan, categorize and label paper documents into the electronic medical record and collect payments and co-pays as necessary. The Patient Service Representative will report directly to the Clinic Manager and may be given additional responsibilities as deemed necessary by management.