Client Services and Operations Liaison in Chicago, Illinois at FOCUS HR INC

Are you looking for a fast-paced role where no two days are the same? Do you excel in customer service and enjoy multi-tasking? If you answered YES, this role may be for you!

Swift Passport and Visa Services is seeking a highly organized, customer-focused Client Services & Operations Liaison to join our growing team in the heart of River North, Chicago. This is an exciting opportunity for someone who thrives in a multitasking environment, enjoys working with people, and wants a role with long-term growth and development potential.

We’re looking for a motivated professional who can confidently balance front-office customer service with behind-the-scenes operational support. The ideal candidate is detail-oriented, tech-savvy, adaptable, and passionate about delivering an exceptional client experience.

What You’ll Do

Client Services & Front Office Support

• Serve as the welcoming first point of contact for walk-in clients
• Assist clients with passport and visa services, including China visa processing
• Review documents, answer questions, and guide clients through application processes
• Deliver a high level of professionalism and customer service at all times
• Maintain an organized, polished, and efficient front office environment

Operations & Processing Support

• Coordinate daily submissions, pickups, and shipments with the Chinese Consulate in Chicago
• Manage outbound shipping for expedited passport services
• Support Chicago-based visa services and occasional consulate visits
• Process e-visas and review client documentation for accuracy and completion
• Assist various departments based on daily workflow and operational priorities
• Help ensure smooth, timely, and accurate processing across all services

What We’re Looking For

• Prior customer service experience required
• Strong technical and computer skills required
• Experience with CRM systems, Microsoft Word, Excel, and Microsoft Office required
• Experience with SAS, HubSpot, or Salesforce is preferred but not required
• Ability to multitask and stay organized in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong attention to detail and problem-solving ability
• Comfortable working independently while also collaborating with a team
• Someone eager to grow, develop professionally, and take on new responsibilities
• Passport or visa processing experience is a plus, but not required

Why Join Swift Passport Services?

• Dynamic role with variety and daily interaction
• Growth opportunity within a specialized international services industry
• Collaborative, team-oriented culture
• Opportunity to build operational, customer service, and administrative experience
• Central River North location with consistent weekday hours

If you enjoy staying busy, helping people, and being an essential part of a growing operation, we’d love to hear from you.