Account Manager - EMEA (Hybrid) in Cork, Colorado at Malwarebytes Inc.
Explore Related Opportunities
Job Description
Here at ThreatDown powered by Malwarebytes, we believe that when you’re free from threats, you’re free to thrive. It all started in 2008 with one person who needed help with a malware infection, and a community coming together to find solutions. In that moment in time a product was born for all people, with a mission to rid the world of malware. Our product has since grown and evolved, from removing malware, to protecting devices, to ever-changing prevention.
About ThreatDown
ThreatDown, the corporate business unit of Malwarebytes, is redefining cybersecurity for growing businesses with solutions that stop ransomware, malware, phishing, and AI-powered attacks. Our platform is trusted, intuitive, and built for lean IT teams that need speed without complexity. At ThreatDown, you’ll join a team driven by innovation, resilience, and a passion for empowering businesses to thrive securely. If you're ready to make a real impact in cybersecurity, we’d love to meet you.
ThreatDown is looking for..
An energetic, motivated, and articulate Account Manager who can support both our partners and customers. We would like for this person to be located in Cork, Ireland!
The Account Manager focuses on renewal opportunities to promote the business and externally with the partner community to effectively manage customer relationships and drive new business in prospective accounts. This position focuses on retaining existing business customers while upselling additional layers of protection, increasing term length, and license coverage. The ideal candidate will have direct sales experience with selling high-tech software/hardware or solutions.
What You Will Do:
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction throughout their term.
- Grow accounts and close renewals each month.
- Work to identify and/or develop upsell opportunities.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Develop, prepare, and nurture customers for advocacy.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Respond to and resolve inbound support issues regarding product renewal, product changes.
- Advocate customer needs/issues cross-departmentally
Skills You'll Need to Have:
- 3+ years’ experience (SaaS preferred) in a previous Customer Success or Account Management role.
- Startup DNA: A quick learner and fast on their feet, highly collaborative, always interested in learning.
- Demonstrated success in demanding high stress environments.
- Proven ability to continually exceed established goals in a fast-paced, high-growth
- Thrives in a multi-tasking rich environment and can adjust priorities on-the-fly.
- Experience with Salesforce.com
- Impeccable written and verbal communication skills.
- Strong team player but still a self-starter.
- Detail oriented and analytical.
- Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
- Proven ability to drive continuous value of our product(s).
- Familiarity working with larger clients.
- Arabic language is a plus but not mandatory
Perks & Benefit:
- Comprehensive medical, dental, and vision insurance coverage
- Employee Referral Bonus Program
- Wellness programs
- Comprehensive Time Off policy
- An opportunity to do something great for yourself and the world!
(Benefits and Perks subject to change by country/region)
Legal Language:
(US Employees Only)
Applicants have rights under the Federal Employment Laws:
This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations.
Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.