Epic Clinical Systems Analyst I in San Angelo, Texas at Shannon Health

Job Summary

The primary responsibility of the Epic Clinical Analyst I is to configure and provide fundamental, functional, and technical support for the specific application or set of applications to a variety of business and clinical users. Collaborate with end users to understand the workflow and its interdependencies and make corrective adjustments or enhancements. The Epic Clinical Analyst I is the central point of communication for an assigned set of users and will coordinate all activities on behalf of the IS organization. Assists with the analysis, recommendations for corrective actions and resolution of problems within the software applications, and provides support for normal maintenance of upgrades, and system maintenance. Assist with training of staff on clinical information systems where appropriate.

Supervises the Following Positions

Positions: N/A

Physical Requirements

• The ability to perform the duties and responsibility of the position, with or without reasonable accommodations for disabilities.
• The ability to consistently lift, push or pull loads of up to fifty (50) pounds. (Unless nursing 50)
• Sufficient strength, mobility and stamina to make frequent location and position changes, assist with patient care, and perform other physical activities of average difficulty.
• Candidates whose disabilities make them unable to meet the requirements will still be considered fully qualified if they can perform the essential functions of the job with reasonable accommodations.
• May be exposed to infectious or contagious disease.
• May have to handle emergency situations.
• May be subject to irregular hours.
• May be required to wear protective equipment such as eye protection, face protection, masks, sterile/nonsterile gloves, isolation gowns.
• May be exposed to toxic/caustic/chemicals/detergents.

• Physical activities include continuous sitting, and occasional walking, standing, bending, squatting, climbing, kneeling and twisting.
• Activity Conditions (Occasionally, Frequently, Continuously):
  • Sitting- Continuously
  • Walking- Occasionally
  • Standing- Occasionally
  • Bending-Occasionally
  • Squatting- Occasionally
  • Climbing-Occasionally
  • Kneeling-Occasionally
  • Twisting-Occasionally

Visual and Hearing Requirements

• Must be able to see with corrective eye wear.
• Must be able to hear clearly with assistance

Working Conditions

Primarily Works in a well-lighted and air-conditioned environment with period of heavy workload and stress. This role may include working in less-than-ideal home conditions, which can include exposure to extreme temperatures and environments that may not meet typical cleanliness standards such as clutter, unkept surfaces, and homes with pets. Works in various conditions.

Performance: Essential Functions

Decision Making: Ability to make decisions and takes appropriate action based on the information they have. Recognizes own limitations and consults with the supervisor, manager, or team member when appropriate.

Time Management: Works efficiently and manages duties to ensure that tasks are completed with accuracy and within the scheduled shift or reasonable amount of time.

Quality & Quantity: Demonstrates accurate, knowledge and skill to carry out job duties. Follows departmental work policies and procedures. Speed and consistency of output, and time utilization of job duties.

Computer Knowledge & Electronic Equipment Use: Demonstrates ability to consistently utilize electronic equipment and online computer programs to perform job duties, including electronic documentation, and order entry.

Resource Utilization: Consistently utilizes and maintains supplies and equipment to minimize lost charges and unnecessary equipment repair-replacement.

Confidentiality: Adheres to established policies on privacy and security requirements for compliance with the Health Insurance Portability and Accountability Act (HIPAA), as applicable by Shannon Policy.

Performance: Position Specific Essential Functions

• Provides end user support through basic troubleshooting application issues in a timely manner.
• Demonstrates ability and experience understanding end user workflow and owning the technical components of that workflow, works well in team environments.
• Provides reports and analysis of data obtained. Assists end-users in comprehension of data as needed.
• Reviews data integrity and audits reports to identify potential issues.
• Consistently collaborates with end-user, IT and vendors to identify and resolve problems with clinical systems, workflows and processes.
• Demonstrates customer-oriented service excellence principals, self-motivated individual who can identify and resolve issues.
• Demonstrates excellent interpersonal communication skills, quick learner of software and information technology, motivate to learn new applications within the Epic.
• Assist with training as needed.
• Provide after-hours support as needed.
• Performs other duties as assigned.

Qualifications

Education

• Required
  • High School Diploma, GED, or equivalent
• Preferred
  • Associate's degree

Experience:

• Preferred
  • One year of related experience in Epic software/domain/workflow analysis design/HER application
  • One year of experience or knowledge of clinical workflow, practice standards and documentation requirements
  • One year of experience in a healthcare setting

• APPLICATION SPECIFIC NEEDS UNDER CLINICAL SYSTEMS ANALYST
• Preferred
  • Application: Willow/Pharmacy. One year of experience as a pharmacy tech
  • Application: Optime/Anesthesia. One year of experience in OR/Anesthesiology
  • Application: Beaker. One year of lab tech experience
  • Application: Radiant. One year of radiology tech experience
  • Application: ASAP (Emergency Room): One year of experience in a clinical emergency room

Certification/Licensure:

• Required
  • Valid Driver's License
    • Required for some positions
• Preferred
  • Epic Certification related to application
    • In order to be adequately prepared and trained to build, test and optimize the Epic system, Shannon required that Epic certifications be obtained within ninety (90) days of completion of the assigned required training classes. Required certifications must be maintained as assigned.
  • Certification in related clinical field

Membership in professional organization