Human Resources Officer at Greylock Federal Credit Union – Pittsfield, Massachusetts

Position: Human Resources Officer 01/2026

Dept: Human Resources

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Human Resources Officer serves as a trusted advisor to employees and leaders, supporting a positive, compliant, and high-performance workplace culture. Under the direction of the Manager of Human Resources, this role manages employee relations, talent acquisition, compliance, policy administration, and inclusion-focused initiatives aligned with Greylock Federal Credit Union’s mission and IDEA principles.

Essential Functions & Responsibilities:

1.

Serve as the primary point of contact for employee relations matters by providing coaching, conflict resolution, and guidance to employees and leaders. Conduct timely and thorough investigations, recommend corrective actions, and promote a respectful, inclusive, and compliant workplace culture.

2.

Lead full-cycle recruitment for exempt and non-exempt roles, including job postings, interviewing, selection, offers, and six-month check-ins. Facilitate onboarding activities, including new-hire paperwork and HR policy orientation, ensuring a welcoming and engaging experience aligned with organizational culture.

3.

Ensure compliance with federal, state, and local employment laws. Maintain accurate employee records, HRIS data, audits, and personnel files. Act as subject matter expert for HR policies and the employee handbook, recommending updates based on regulatory or organizational changes.

4.

Manage the reasonable accommodation and ADA interactive process by engaging employees, evaluating needs, recommending appropriate accommodations, and partnering with leadership to balance employee support and organizational requirements.

5.

Manage the internship program to build a diverse and sustainable future talent pipeline. Design and support an engaging, educational, and inclusive intern experience that reflects Greylock’s commitment to workforce development.

6.

Actively represent Greylock in civic, community, and professional organizations to strengthen employer brand and talent networks. Partner with internal departments on audits, records requests, and off-boarding processes, including exit meetings and education on benefits and final pay.

7.

Perform additional HR-related duties as assigned to support departmental and organizational goals.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

Performance Measurements:

Timely and effective resolution of employee relations issues with documented outcomes.Successful recruitment outcomes, including quality of hires and onboarding effectiveness.Accuracy and compliance of HR records, audits, and policy documentation.Employee and leader satisfaction with HR guidance and support.Compliance with employment laws and internal policies.Upholds Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.

Knowledge and Skills:

Experience: Minimum of five (5) years of progressively responsible human resources experience.

Education: Bachelor’s degree in a related field or equivalent experience.

Interpersonal Skills: Strong interpersonal, coaching, and conflict-resolution skills with the ability to build trust across all levels of the organization.

Technical/Other Skills: Knowledge of benefits administration, HR reporting and recordkeeping requirements, employment law compliance, and HRIS systems. Proficient in Microsoft Office. PHR or SHRM certification preferred. Bilingual capability preferred.

Physical Requirements:

Must be able to work in a stationary position for extended periods, operate standard office equipment, and communicate effectively in person, via phone, and electronically.

Work Environment:

Professional office environment with regular interaction with employees and leaders. May include participation in community and professional events.

Salary Range:

The salary range for this role is min $28.73 to mid $37.35 per hour. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.