Rep, Inside Sales (Customer Relationship Management Focus | Warm Leads) at Wind River Environmental LLC – Marlborough, Massachusetts

Wind River Environmental is a leading provider of wastewater, septic, plumbing, and grease management services across the Eastern U.S. Our customers—both businesses and homeowners—count on us to keep things running smoothly, and our team takes pride in delivering on that promise. Simply put: we keep life flowing.

We’re seeking a results-oriented Rep, Inside Sales (Customer Relationship Management Focus) to join our team. While the title reflects Inside Sales, the design of this role centers on managing warm opportunities, building strong customer relationships, and driving revenue through consultative, solution-based selling.

This is not a cold-calling position. You’ll work with qualified leads generated by our Field Technicians and existing service relationships, converting opportunities into booked work while delivering a best-in-class customer experience.

Hybrid Eligibility

Hybrid eligible (2 days/week in office) following successful completion of a 90-day in-office training period.

Compensation

• $24.00/hour base
• Uncapped commission
• Overtime available
• First-year On-Target Earnings (OTE): ~$80,000+, with opportunity to exceed
• Strong performers consistently outperform OTE.

What You’ll Do

As a Rep, Inside Sales, you will balance relationship management with revenue performance:

• Manage and convert warm, technician-generated leads (no cold calling)
• Serve as a trusted point of contact for customers, identifying needs and recommending appropriate services
• Sell across commercial pumping, repairs, residential septic, and plumbing services
• Build lasting customer relationships that drive retention and repeat business
• Prepare proposals, follow up proactively, and maintain strong pipeline discipline
• Track activity and performance metrics in Salesforce
• Collaborate closely with Operations to ensure smooth service execution and customer satisfaction
• Manage multiple customers and priorities in a fast-paced environment

What Success Looks Like

In this role, success means:

• Consistently meeting or exceeding revenue targets
• Maintaining strong close rates on qualified opportunities
• Delivering responsive, professional customer communication
• Staying organized and proactive in managing your pipeline
• Contributing positively to a collaborative team culture

What Makes You Successful Here

• Experience in inside sales, account management, or a quota-driven environment
• Strong communication skills and professional phone presence
• Customer-focused mindset with the ability to confidently ask for the business
• Highly organized with disciplined follow-up habits
• Proficiency in Microsoft Office and Salesforce
• Self-motivated, dependable, and driven to achieve results

Why You’ll Love Working at Wind River Environmental

• Competitive compensation with uncapped earning potential
• Growth opportunities in a company expanding across the Eastern U.S.
• Comprehensive benefits including medical, dental, and vision insurance
• Employer-paid life insurance and 401(k) company match
• 6 paid holidays, 2 floating holidays, plus a generous PTO plan
• Employee discounts on services in your area

At Wind River Environmental, this role blends the stability of customer relationship management with the earning potential of inside sales. If you enjoy building relationships, solving problems, and being rewarded for performance, we’d love to hear from you.

EEO Statement: Wind River Environment LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.