Shelter Support Worker in Shrewsbury, Massachusetts at Making Opportunity Count Inc

The Shelter Associate will report to the Shelter Management Team and will ensure the shelter is welcoming and safe for residents in a manner that is consistent with MOC’s standards of practice.

Available Shifts:

4pm-12am

Essential Duties and Responsibilities:

• The Shelter Support Worker greet residents in a friendly, professional manner.
• Communicate shelter rules to clients and enforce rules as necessary.
• Respond to questions and concerns from residents in a professional manner and refer complaints to the appropriate staff.
• Report any breach of policy or procedure immediately to your supervisor or the Shelter Director.
• The Shelter Support Worker attend and participate in staff meetings.
• Follow established procedures related to scheduling and staffing issues.
• Meet weekly with Supervisor and address any job-related issues and receive feedback and support.
• Follow established procedures related to visitors.
• Maintain all public areas (offices, stairs, hallways, etc.) in a clean orderly manner (including outside)
• Address emergency situations, as necessary.
• Follow all agency and mandated guidelines related to security, safety, and confidentiality.
• The Shelter Support Worker is responsible for reviewing all log entries and new memos posted daily.
• Log all relevant information in the appropriate format in daily log.
• Submit accurate timesheets on a timely basis.
• Greet, assist, and orient volunteers.
• Perform other related duties as needed or as directed.

Required Qualifications and Skills:

• Demonstrated timely and consistent work history
• Ability to walk up and down stairs quickly in an emergency
• Ability to maintain boundaries and confidentiality
• Ability to communicate effectively in English both verbally and in writing.
• Ability to follow shelter guidelines on safety, handling emergencies, etc.
• Well-developed assessment skills and crisis management responses.
• Must be willing to work in Concord, MA.
• Must be able to work available shifts. Current shifts are generally 8am-4pm, 4pm-12am and 12am-8am Monday through Sunday. Full-time, Part-time and Relief positions available.

Work Authorization:

• Must have unrestricted work authorization to work in the United States

• Must be 18 years or older.

EEO Statement: Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Join our team at Making Opportunity Count and experience a range of fantastic benefits that enhance your work-life balance and overall satisfaction:

We offer fantastic benefits sure to enhance your work-life balance and overall satisfaction!

For most positions, these benefits will include:

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long Term Disability
• Flexible Spending Account
• 15 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

Other Perks and Benefits: We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday.

• Get paid whenever you need with wages on-demand via ZayZoon. No need to wait until payday!