Strategic Lead Customer Service Representative in Tamarac, Florida at Prestige International Insurance Gr Inc

Knowledge, Skills, and Abilities (KSA’s):

• Leadership & Team Support — Serves as a resource and mentor to CSRs; supports consistent service execution. Strong leadership, mentoring, and team development abilities.
• Commercial Trucking Insurance Expertise — Strong understanding of trucking coverages, servicing workflows, and carrier requirements
• Problem Solving & Judgment — Resolves escalated issues effectively and knows when to involve management or producers
• Attention to Detail — Ensures accuracy in policy changes, certificates, endorsements, and documentation
• Communication Skills — Communicates clearly and professionally with clients, carriers, and internal teams
• Time Management & Organization — Manages multiple priorities while meeting turnaround and SLA expectations
• Professionalism & Integrity — Handles sensitive client information with discretion and reliability

Minimum Qualifications:

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 2–5 years of commercial/trucking insurance experience.
• Prior leadership or senior CSR experience highly desirable.
• Experience managing high-volume client accounts, including books of business exceeding $300K, preferred.
• Experience in training, onboarding, or mentoring employees is strongly preferred.
• 2-20 Property and Casualty License

Physical Demands & Work Environment:

• Office based role with extended periods of computer and phone use
• Professional office environment with moderate noise levels
• Fast-paced, deadline-driven environment with real-time problem-solving.
• Standard business hours with occasional extended hours during renewal or peak servicing periods. May involve extended hours, rotating shifts, or weekend coverage during peak periods.
• Frequent interaction with internal teams, carriers, and insured clients via phone and electronic communication
• May involve virtual or in person meetings as needed