Digital Product Owner in Hillsdale, Michigan at Hillsdale College

1. Design, configure, and develop business processes in Virtuous Raise and HubSpot, selecting the solutions that best meet departmental and institutional objectives.
2. Provide business process support to Virtuous Raise and HubSpot end-users.
3. Advises and consults with Virtuous Raise and HubSpot end-users on business process design, resolves complex operational issues, and recommends process improvements.
4. Partner with the ITS as subject-matter expert, making recommendations on security, integrations, performance monitoring, maintenance, and upgrades for Virtuous Raise and HubSpot.
5. Act as the primary communication link between business stakeholders and the development team, balancing conflicting demands.

• Bachelor’s degree preferred, or an equivalent combination of education, training, and experience that meets the requisite technical competencies.
• Experience managing CRM platforms.
• Familiarity with RaiseDonors, Virtuous Raise and/or HubSpot.
• Excellent written and verbal communication.
• Ability to analyze system performance issues, conduct root cause analysis, and implement or recommend technical solutions.
• Ability to prioritize and execute multiple initiatives independently.

• Experience in fundraising operations or higher education advancement.
• Experience with Blackbaud CRM.
• Familiarity with database concepts, data mapping, or ETL processes.

Required fields are indicated with an asterisk (*).

1. Resume
2. Cover Letter