Software Engineering Operations Specialist in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Engineering Operations Specialist based in Canada.

This role offers the opportunity to improve software delivery operations by building scalable processes, automation, and tooling across engineering teams.
You will play a key role in optimizing the software development lifecycle and ensuring teams can deliver efficiently and consistently.
The position combines technical execution, process ownership, and collaboration with engineering, product, and quality teams.
You will manage critical platforms, automate workflows, and use data-driven insights to improve visibility and operational performance.
This role is ideal for someone who enjoys solving complex operational challenges through technology and continuous improvement.
You will work in a distributed, remote-first environment alongside global teams while influencing engineering practices at scale.
Join a team where your expertise will directly reduce friction, improve delivery predictability, and enable better software outcomes.

The Software Engineering Operations Specialist will own the implementation, optimization, and automation of software development operations, ensuring teams have effective processes and tools to support high-quality delivery.

• Implement and maintain a unified software development lifecycle (SDLC) across multiple software applications and engineering teams.
• Translate SDLC standards into practical workflows, configurations, and processes within engineering tools.
• Configure and manage Jira projects, issue structures, workflows, permissions, dashboards, and reporting systems.
• Serve as the primary administrator for Jira and Confluence, ensuring platforms remain scalable, efficient, and aligned with business needs.
• Create and maintain documentation, templates, dashboards, and reporting structures to improve visibility and collaboration.
• Design and optimize workflow automation to reduce manual processes, improve traceability, and increase operational efficiency.
• Build integrations between Jira, Confluence, Productboard, and related platforms to improve alignment between product planning and execution.
• Manage Productboard configurations, including features, initiatives, components, views, and synchronization with engineering workflows.
• Audit tool usage and partner with engineering teams to identify process gaps and implement improvements.
• Develop practical guidance, training materials, and hands-on support to help teams adopt new workflows and tools.
• Build and maintain operational dashboards that provide insights into delivery performance, bottlenecks, and improvement opportunities.
• Leverage AI automation capabilities to enhance reporting, operational efficiency, and engineering processes.
• Support onboarding and integration of newly acquired engineering teams and help consolidate tools and processes.

The ideal candidate combines strong engineering operations experience, hands-on technical expertise, and the ability to improve processes through automation and collaboration.

• 7+ years of experience in engineering operations, engineering management, program management, or similar operational roles.
• Deep hands-on experience administering Jira and Confluence in complex software engineering environments.
• Proven experience designing and maintaining Jira workflows, automation rules, dashboards, and reporting systems.
• Strong understanding of software development lifecycle practices and how engineering teams operate in real-world environments.
• Experience working directly with engineers, product teams, and technical leaders to solve workflow and tooling challenges.
• Ability to independently manage configurations, prioritize improvements, and make operational decisions.
• Strong documentation and communication skills, with the ability to create clear guidance and support team adoption.
• Advanced knowledge of Jira automation, including complex rules, conditional logic, and workflow optimization.
• Experience with Productboard administration and Jira-to-product management integrations is preferred.
• Familiarity with Agile, Kanban, hybrid delivery models, DevOps, QA, or software development practices is an advantage.
• Experience supporting tool consolidation initiatives, including post-acquisition environments, is highly valued.
• Experience implementing AI-based automation solutions is preferred.
• Ability to work effectively in a remote, distributed, and globally collaborative environment.

• Competitive annual base compensation of CAD 130,000 to CAD 140,000, depending on location, experience, and expertise.
• Fully remote work flexibility across Canada, with options to work in-office or hybrid where applicable.
• Flexible working arrangements designed to support productivity and work-life balance.
• Robust wellness benefits, including an annual wellness stipend.
• Flexible and generous paid time off, including volunteer days and floating holidays.
• Employee Stock Purchase Program.
• Registered Retirement Savings Plan (RRSP) with a 4% company match.
• Opportunity to collaborate with global teams across multiple regions and time zones.
• Career growth opportunities within a technology-focused and innovation-driven environment.