Patient Service Rep I in Baltimore, Maryland at MedBridge Healthcare LLC

📍 Baltimore, MD | 100% In-Person

🕒 Full-Time | Monday-Friday | 8:30 AM-5:30 PM

Are you passionate about helping people and providing outstanding customer service? Do you enjoy a fast-paced environment where every interaction makes an impact?

Pivotal Health, a nationally recognized leader in sleep medicine services, is seeking a Patient Service Representative to join our growing team in Baltimore, Maryland. In this role, you'll be the first point of contact for patients and healthcare partners, helping ensure a seamless and positive experience from scheduling through care coordination.

If you are organized, dependable, patient-focused, and looking to build a career with a respected healthcare organization, we'd love to hear from you.

As a Patient Service Representative, you'll play a vital role in supporting patients and healthcare providers by:

✅ Answering a high volume of inbound calls professionally and compassionately

✅ Scheduling patient appointments and coordinating intake activities

✅ Collecting and verifying patient demographic and insurance information

✅ Accurately entering information into electronic medical record (EMR) systems

✅ Assisting patients with appointment, billing, and account-related inquiries

✅ Verifying insurance benefits and authorization requirements

✅ Communicating with physician offices, referral sources, and healthcare partners

✅ Documenting detailed patient information and messages

✅ Supporting additional administrative and operational functions as needed

Required Qualifications:

✔ High School Diploma or GED

✔ 2+ years of customer service, scheduling, call center, or administrative experience

✔ Strong communication and interpersonal skills

✔ Excellent organizational and multitasking abilities

✔ High attention to detail and accuracy

✔ Comfortable working independently and as part of a team

✔ Reliable attendance and strong work ethic

Preferred Qualifications:

⭐ Healthcare, medical office, patient access, or call center experience

⭐ Knowledge of medical terminology

⭐ Experience with EMR/EHR systems and insurance verification processes

To ensure success in this role, all new team members participate in a 90-day introductory period. Reliable attendance, punctuality, and consistent performance are essential during this time.

✨ Comprehensive Medical, Dental, and Vision Insurance

✨ Paid Time Off and Company Holidays

✨ 401(k) with Company Match

✨ Stable Monday-Friday Schedule

✨ Supportive Team Environment

✨ Opportunity for Growth and Career Advancement

✨ Join a National Healthcare Organization Making a Difference in Patient Care

At Pivotal Health, every team member plays an important role in helping patients receive the care they need. If you're looking for a rewarding opportunity with a growing healthcare organization that values teamwork, reliability, and exceptional service, apply today.

We look forward to meeting you!

Pivotal Health is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

Pivotal Health participates in E-Verify and complies with all federal employment eligibility requirements.