MEDICAL PRACTICE REP-SPP in Baltimore, Maryland at LifeBridge Health

LifeBridge Health is a leading, purpose-driven health system committed to improving the health of the communities we serve. Through innovation, collaboration, and a patient-centered approach, we are transforming healthcare by expanding access, enhancing the patient experience, and delivering high-quality care across the Mid-Atlantic region.

The Rubin Institute for Advanced Orthopedics is a nationally recognized leader in orthopedic care, specializing in the diagnosis, treatment, and rehabilitation of musculoskeletal conditions. Our multidisciplinary team provides comprehensive, patient-centered care using the latest advances in orthopedic medicine, offering both nonsurgical and surgical treatment for injuries and disorders affecting the bones, joints, muscles, tendons, and ligaments. We are committed to helping patients restore mobility, reduce pain, and return to the activities they enjoy.

The Medical Practice Representative is often the first point of contact for our patients and plays a key role in delivering an exceptional patient experience. This position is responsible for patient registration, appointment scheduling, insurance verification, collection of patient payments, and medical records support while ensuring accurate and efficient front-office operations.

• Register and schedule patients, verify insurance coverage, obtain required authorizations and referrals, and maintain accurate demographic and insurance information.
• Collect co-pays and other patient payments, reconcile daily payment batches and cash drawer, and prepare deposits in accordance with organizational policies.
• Provide exceptional customer service by communicating financial responsibilities, responding to medical records requests, and supporting efficient daily practice operations.

• High school diploma or GED preferred.
• One to three years of administrative experience, preferably in a healthcare or medical office setting.
• Strong customer service, communication, organizational, and multitasking skills.
• Basic computer proficiency, including Microsoft Office Suite, with the ability to learn electronic health record systems.
• Demonstrated critical thinking, problem-solving, and the ability to follow verbal and written instructions.