Admission Coordinator in Fort Worth, Texas at Clearfork Academy

Job Title: Admission Coordinator Employment Status: Salary (Exempt)

Department: Admissions

Reports To: Director of Admissions

MISSION STATEMENT: Leading adolescents to a new legacy.

The mission of CLEARFORK ACADEMY is to offer the highest quality and professional, substance abuse and mental health

treatment across a full continuum of care.

We are committed to treating patients and their families with the highest regard and respect as clients work toward reaching their

highest growth potential in their recovery process. This is accomplished through the strict adherence to the highest ethical standards

of care and policies and procedures set forth by the Texas Department of State of Health Services and the Joint Commission.

• CLEARFORK ACADEMY ensures all clients are treated with compassion, respect, and dignity regardless of race, creed, age, sex, handicaps, or sexual orientation.
• CLEARFORK ACADEMY employees are competent and responsible personnel who adhere to a strict code of professional ethics which include but are not limited to the prohibition of fraternization with patients, exploitation of clients, or any criminal behaviors.
• CLEARFORK ACADEMY provides clients with accurate and complete information regarding the available services including the program rules, regulations, goals and objectives of the program.
• Appropriate availability of alternative treatment modalities is made at any time before during or after treatment if they are requested or the client’s needs are out of the scope of our practice.
• CLEARFORK ACADEMY will ensure that discharge from treatment is conducted in accordance with Texas rule standards.
• CLEARFORK ACADEMY provides both Texas and Joint Commission environment of care standards.
• CLEARFORK ACADEMY will take all necessary and appropriate measures to maintain individual client records and information in a confidential and professional manner.
• CLEARFORK ACADEMY strives to maintain positive relations with the surrounding community and pursues every reasonable action to encourage responsible client behaviors and community safety.

SUMMARY

The role of the Admission Coordinator at CLEARFORK ACADEMY is to receive all inquiry calls about Clearfork Academy services.

The Admission Coordinator provides information about Clearfork Academy services and screens calls to determine a potential

client’s eligibility for treatment. For those calls who meet criteria for admission, it is the Admission Coordinator’s role to obtain

verification of insurance benefits, either independently or in conjunction from billing and utilization review staff, in order to discuss

financial contracts with guarantors. Once finances are established per company guidelines, the Admission Coordinator is

responsible for completing the admission and all associated assessments and communicating all clinical data to the clinical team at

the facility to ensure the highest level of success for the client.

AGE/PATIENT POPULATION(S) SERVED

Age of Patient Population Served: Adolescent and Young Adult Males

Population Served: Persons meeting DSM 5 criteria for substance use disorders with or without co-occurring psychiatric illness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and maintain trusting and professional relationships with referring parties.
• Work closely with the Directors of Clinical Services to assist with assigning clients to clinicians.
• Maintain accurate databases of incoming and outbound calls utilizing CRM systems such as Salesforce and Zoho.
• Engage with referring parties and potential referring parties in a professional and collaborative manner to understand referring parties’ needs, being aware that many referring parties call in an effort to transfer clients to other programs or seek additional help for clients in need of multiple services.
• Grows the company’s database of potential referral sources.
• Participate with Directors of Business Development, Business Office, Clinical Services and/or nursing to identify and remedy any barriers to clients receiving services.
• Be fully aware of all facility programs, their eligibility requirements, competencies, and strengths.
• Complete screening forms and consult with clinical team to determine eligibility for service.
• Perform insurance verifications to determine financial eligibility.
• Track referrals daily and provide weekly and monthly reports to appropriate facility staff/departments.
• Follow up with clients who have not successfully connected to services and document all outreach efforts.
• Accurately processes patient payments and notifies billing office of payments to ensure proper account credit.
• Schedule intake appointments and complete necessary admission paperwork and assessments.
• Serves as liaison to business office/utilization review; coordinates insurance verification with business office/utilization review departments.
• Coordinates communications and activities between clinical staff, nursing staff, and business development staff.
• Performs other duties and tasks as required.

AGE SPECIFIC COMPETENCIES (ADOLESCENT AND YOUNG ADULT MALES)

• Allows patient to maintain control; involves patient in decision-making and planning of care, as appropriate to condition and situation.
• Encourages participation in care.
• Demonstrates clinical knowledge of expected vital signs.
• Identifies trauma, abuse/neglect or exploitation a client may have experienced.
• Encourages family support.
• Recognizes/respects concerns over interruption of work/plans/separation from family, etc.
• Recognizes fears regarding potential lifestyle changes.
• Encourages verbalization of fears and anxiety; maintains age-appropriate communication.
• Demonstrates an understanding of developmental milestones of adolescents and young adult.

MINIMUM JOB REQUIREMENTS

Education, Training, and Experience Required:

• Bachelor’s Degree in related field of study (preferred)
• 1 to 3 years work experience as an Admission/Intake Specialist, preferably in the field of chemical dependency and/or behavioral health.
• Qualified Credentialed Counselor holding one of the following licensures: Licensed Chemical Dependency Counselor
• (LCDC), Licensed Professional (preferred)
• Current CPR/FA certification
• Current Handle with Care Physical Holding Certification

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of industry standards: organization, theory, principles, and research processes, accreditation and regulatory standards, ability to assess clinical care requirements based on psychotherapeutic and human development principles, scope of practice, and regulatory standards.
• Knowledge of legal and ethical issues related to patient’s rights.
• Knowledge of crisis intervention techniques.
• Knowledge of community/regional mental health resources.
• Knowledge of principles and practices of customer service.
• Professional readiness: Issues related to self-awareness, diversity, ethics, and continuing education
• Knowledge of PC and Mac software programs, particularly Microsoft Word and Excel is required.
• Written and oral communication skills; must be able to concentrate on work amid distractions such as noise, conversations, and foot traffic
• Must maintain self-control in volatile or hostile situations such as when verbally or physically confronted in an aggressive manner
• Must be able to work independently with little direct supervision in an unstructured environment with multiple demands
• Reading and writing level that can clearly express or understand complex concepts, assessments, directions and processes or sequences of events - level equivalent to at least two years of college.
• Ability to represent the program well in interactions both inside and outside the facility
• Demonstrates an understanding of the developmental milestones of adolescents and young adults.

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

While performing the duties of this job, the employee is occasionally required to stand or sit for extended periods of time. The

employee must occasionally lift and/or move up to 25 pounds.

The job requires frequent contact with water (hand washing and cleaning) and working with body fluid and hazardous chemicals.

When under these working conditions, OSHA standards and universal precautions must be foll

While performing the duties of this job, the employee must be able to work in a fast-paced environment with minimal to high

volumes of stress.

EEOC STATEMENT:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-

741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with

disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender

identity, or national origin

EMPLOYEE ATTESTATION:

By signing below, I attest that I am competent and able to perform the duties and tasks as indicated above and as outlined in the

scope of the job requirements and knowledge, skills, and abilities requirements. I agree to abide by Clearfork Academy’s Core

Values of Honor, Unity, Sacrifice, Transparency, Legacy, Excellence, and Fun and understand that failure to do so may result in

immediate termination of employment.