QMS Lead in Sagamok, Ontario at Sagamok Anishnawbek

• Develop, implement, and maintain the organization’s Quality Management System (QMS) framework.
• Establish quality standards, policies, and procedures that support organizational goals and service delivery.
• Ensure the QMS aligns with organizational governance requirements, policies, and industry best practices.
• Promote consistency, efficiency, and accountability across all programs and services.

• Identify opportunities to improve operational processes and service delivery across departments.
• Facilitate:
  • Process mapping
  • Workflow analysis
  • Continuous improvement initiatives
• Support departments in implementing operational improvements and quality-focused practices.
• Assist teams in identifying efficiencies and reducing operational risks.

• Develop and monitor Key Performance Indicators (KPIs) related to service quality and organizational performance.
• Analyze performance data and prepare reports with recommendations for leadership.
• Track progress on organizational improvement plans and quality initiatives.
• Support evidence-based decision-making and organizational accountability.

• Assist departments with developing, documenting, and maintaining:
  • Standard Operating Procedures (SOPs)
  • Policies
  • Operational guidelines
• Ensure procedures are standardized, clearly documented, and accessible to staff.
• Coordinate periodic reviews and updates of organizational procedures and documentation.

• Provide training and guidance to staff on:
  • Quality management principles
  • Continuous improvement practices
  • Organizational quality standards
• Support departments in applying quality standards within programs and services.
• Promote a workplace culture focused on quality, learning, accountability, and improvement.

• Conduct internal audits and operational reviews to ensure compliance with established standards and procedures.
• Identify areas of risk, gaps, or non-compliance and recommend corrective actions.
• Monitor implementation of corrective actions and quality improvement measures.
• Support organizational readiness for audits, reviews, and compliance reporting.

• Maintain organized documentation related to quality management processes, standards, and evaluations.
• Ensure quality-related documentation is accurate, updated, and accessible.
• Support organizational reporting, accountability, and records management requirements.

• Valid driver’s license and vehicle for on-the-job use.
• Must be able to work flexible hours.
• Sign and maintain an annual oath of confidentiality.
• Secure and maintain certification in Privacy and Confidentiality.
• Must provide a criminal record check prior to commencing employment.
• Incumbent is subject to six months’ probation.

QUALIFICATIONS:

• Diploma or Degree in Public Policy, Business Administration, or a related field.

• Strong analytical, research, and problem-solving abilities.
• Critical thinking skills with the ability to evaluate processes and recommend practical solutions.
• Understanding of risk-based thinking and operational impact assessment.
• Excellent written and verbal communication skills, including report writing and stakeholder engagement.
• Strong organizational and project management skills with the ability to manage multiple initiatives simultaneously.
• Strong interpersonal and collaboration skills when working with leadership, departments, and external stakeholders.
• Knowledge of:
  • First Nations governance and organizational structures
  • Relevant laws, policies, and operational frameworks
  • Indigenous worldviews and Anishinaabe cultural values