Permanent Support Housing Program Manager in Aurora, Colorado at Second Chance Center Inc

Job Title: Program Manager - Permanent Support Housing

Reports to: Senior Director of Housing

FLSA: Exempt

Location: Providence at the Heights (Aurora)

Essential Duties & Responsibilities

• Oversee daily program operations and ensure compliance with all policies, procedures, and reporting requirements, including HMIS
• Maintain accurate records, documentation, and program reports
• Support budget tracking and coordination with the Senior Director of Housing and finance team
• Assist with scheduling, reporting, and administrative support functions

Staff Supervision & Team Leadership

• Supervise, train, and support staff, including during crisis situations
• Monitor staff workloads and performance to ensure quality service delivery
• Facilitate team meetings, case conferences, and required training

Resident Support & Housing Stability

• Promote resident engagement, stability, and goal progression
• Maintain regular contact with residents based on individualized needs
• Support development and implementation of resident goal plans
• Provide crisis intervention, conflict resolution, and advocacy as needed

Partnerships & Community Coordination

• Serve as liaison between SCC, care management, and community partners
• Develop and maintain partnerships that expand access to supportive services
• Coordinate referrals and assist residents in navigating community resources

Environment & Compliance

• Foster a safe, professional, and trauma-informed environment
• Collaborate with property management to support positive living conditions
• Ensure consistent adherence to organizational and regulatory standards

Required Skills and Abilities

• Strong communication skills with diverse populations, both verbal and written
• Excellent organizational and time management skills
• Ability to lead teams, prioritize tasks, and delegate effectively
• Strong problem-solving and conflict resolution abilities
• Ability to work effectively in high-paced, dynamic environments
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other systems

Education and Experience

• Bachelor’s degree in a related field or equivalent experience
• Minimum of 2 years of relevant experience in supportive housing, social services, or related field
• Experience working with diverse and high-need populations, including individuals who are justice-involved, low-income, or experiencing homelessness
• Experience in high-demand, fast-paced service environments
• Valid Colorado Driver’s License required

Compensation

• Full-time, 40 hours per week (may include evenings, weekends, and holidays as needed)
• Salary range: $55,000 – $65,000 annually.

Benefits include:

• Paid vacation and sick leave
• Medical, dental, and vision insurance
• 401(k) plan

Physical Requirements

• Ability to sit for extended periods while working on a computer
• Ability to stand for periods of time during training or meetings
• Occasional walking, climbing stairs, and using hands for basic tasks
• Ability to communicate effectively in person and over the phone

About Second Chance Center, Inc.:

Established in 2012, Second Chance Center, Inc. (SCC) is a Colorado-based nonprofit organization determined to be the state’s premier community re-entry program and a model for the nation. Our goal is to help formerly incarcerated individuals transition to lives of success and fulfillment. We provide individuals and their networks with education, resources, and support to successfully re-enter the community and cultivate a rewarding life.

Equal Employment Opportunity:

It is the policy of SCC to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, national origin, gender identity, sexual orientation, disability, marital status, or veteran status. We are committed to equitable practices in recruitment, hiring, compensation, promotion, and all aspects of employment.