Service Advisor in Hutchinson, Kansas at Midway Motors

Midway Motors is looking for a motivated and customer-focused Service Advisor to join our team. This role serves as the main point of contact between our customers and service department by helping customers understand their vehicle needs, coordinating repairs and maintenance, and delivering an exceptional service experience from start to finish.

The ideal candidate is professional, organized, able to multitask in a fast-paced environment, and committed to providing outstanding customer service while supporting the values and culture of our team.

• Greet customers promptly and professionally upon arrival
• Listen carefully to customer concerns and accurately document vehicle issues
• Explain recommended repairs, maintenance services, timelines, and costs clearly
• Keep customers updated throughout the repair process
• Obtain approvals for additional repairs or changes to estimates
• Educate customers on vehicle maintenance and manufacturer recommendations
• Maintain a high level of customer satisfaction and professionalism at all times
• Promote dealership services, maintenance programs, and current promotions

• Schedule service appointments and manage incoming service calls
• Create accurate repair orders and maintenance recommendations
• Coordinate workflow between customers and technicians
• Review vehicle history and recommend additional maintenance or repairs as needed
• Prepare detailed estimates for parts and labor
• Verify warranty coverage and payment methods when applicable
• Monitor repair progress and ensure timely completion of work
• Review completed repair orders for accuracy before closing
• Assist with quality control to help eliminate repeat repairs
• Ensure vehicle keys, paperwork, and parking procedures are organized and secure

• Maintain a clean, organized, and professional work environment
• Work collaboratively with team members and leadership
• Adapt to changing priorities in a high-volume environment
• Perform additional duties as assigned by management

• Previous customer service experience required
• Automotive service advisor experience preferred, but not required
• Strong communication and multitasking skills
• Ability to remain calm and professional in a fast-paced environment
• Strong organizational and problem-solving abilities
• Basic computer and phone skills
• Valid driver’s license required

• Put people first
• Work well as part of a team
• Take pride in serving their community
• Bring energy and professionalism to work every day
• Thrive in a fast-paced environment
• Have a positive attitude and strong work ethic

• Competitive pay
• Health, dental, and vision insurance
• Paid time off
• 401(k)
• Employee discounts
• Opportunities for growth and advancement

Join a team that values culture, teamwork, and delivering an exceptional experience to every customer.

Job Qualifications

BASIC QUALIFICATIONS (EDUCATION, EXPERIENCE, CERTIFICATIONS, LICENSES)

• High School Diploma or equivalent
• Minimum of 1-year relevant experience
• Valid driver’s license with satisfactory Motor Vehicle Report (MVR)

PREFERRED QUALIFICATIONS

• Three or more years sales experience in the automotive industry
• Previous work experience working directly with the public, selling or influencing others, establishing and maintaining interpersonal relationships, and communicating with persons outside the organization via phone, face-to-face, email and/or social media.
• Attention to detail
• Customer-focused with the ability to communicate directly with customers, explaining vehicle details, recommendations and costs
• Using computers and computer systems (including hardware and software) to enter data and process information
• Cooperative spirit that requires being pleasant with others on the job and displaying good-natured, cooperative attitude; being sensitive to other’s needs and feelings while being understanding and helpful
• Professional appearance and work ethic
• Self-motivated, goal-oriented, and ability to work within a fast-paced environment

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to walk, sit, stand, reach with arms and hands, use his/her hands and fingers, to handle or feel.

The employee is occasionally required to climb or balance, and to stoop, kneel, crouch or crawl. Employee will frequently lift less than 10 pounds, occasionally lift 25 pounds, and rarely lift 50 pounds. Vision abilities required by this job include close vision.

WORK ENVIRONMENT

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

While performing the duties of this job, work will be carried out mostly in an office setting. However, the employee will also be required to occasionally work outside, possibly in inclement weather. The noise level in the office is usually quiet and moderate to loud in the shop environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.