Client Relations Manager in Overland Park, Kansas at Allied National, Inc

Allied is looking for an experienced Client Relations Manager to join our Customer Service team. We are looking for someone who has strong leadership ability, excellent managerial skills, and the ability to provide clear focus and direction to members of the department.

The Client Relations Manager is responsible for the management, operation, and performance of our level 2 and senior level Client Services Representative staff, the Client Services Auditor, and the Client Services Trainer. Responsibilities will include the design of departmental goals and procedures, workflow, customer responsiveness, productivity, quality review, training and development.

Responsibilities Include:

• Ensuring excellent service to our clients in both a proactive and responsive manner through a staff utilizing strong communication skills
• Oversee the Balance Billing process, conduct regular meetings with Balance Billing Team to go over inventory, assure Team is meeting goals, reporting is up to date, and answer questions
• Conduct periodic performance surveys with customers to accurately measure results, trends, and share information with Director
• Oversee quality monitoring process to assure all CSRs are being monitored daily and on a consistent basis
• Coordinate and clarify network disparities, benefit variances, procedural anomalies with appropriate departments

• Bachelor's degree in related field required
• Minimum of 3-5 years management experience in multi-functional Call Center environment
• Must have insurance experience
• Proven leadership skills and proactive management style is needed