Service Support Coordinator in McPherson, Kansas at Midway Motors

We are looking for a motivated and customer-focused individual to join our service team as a Service Support Coordinator. This role is responsible for providing exceptional customer service while supporting the daily operations of the service department. The ideal candidate thrives in a fast-paced environment, can multitask effectively, and aligns with our company core values and team culture.

• Answer incoming phone calls and direct customers appropriately
• Schedule and confirm service appointments
• Greet customers and assist with service check-in/check-out processes
• Process customer payments and cashier transactions
• Assist with warranty-related calls, follow-up, and paperwork
• Maintain accurate customer and service records
• Communicate effectively with service advisors, technicians, and customers
• Help manage workflow and customer communication during high-volume periods
• Perform general administrative and office support duties
• Other duties as assigned

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to remain professional and positive in a high-stress, fast-paced environment
• Strong attention to detail and follow-through
• Team-oriented mindset with a willingness to help where needed
• Basic computer and office software knowledge
• Previous receptionist, cashier, administrative, or automotive experience preferred but not required

• A dependable, energetic, and professional team player
• A person who can adapt quickly and handle multiple priorities at once
• Someone who enjoys helping customers and supporting a team environment