Community Relations Asisstant in Moorpark, California at Aspire Broadband Holdings Inc

About the Role Aspire Fiber is expanding fiber optic infrastructure across Santa Clarita, Simi Valley, and surrounding Southern California markets. As construction activity scales up, we need a Community Relations Assistant to manage day-to-day resident communication and complaint resolution — handling the volume of property damage claims, restoration follow-ups, and city liaison coordination that comes with large-scale construction. This is a full-time, in-office role based at our Moorpark office, working closely with our Sales & Community Relations Manager and taking ownership of resident-facing casework so the Manager can stay focused on sales and partnership growth.

What You'll Do

• Field and triage resident complaints related to construction activity — lawn/landscaping damage, vehicle damage (e.g., concrete splatter), pavement or hardscape issues, and general installation questions — primarily via phone and email, working from our Moorpark office.
• Draft and send response communications to affected residents: acknowledgment of complaints, apologies, and status updates, matching Aspire's tone (direct, empathetic, solutions-oriented).
• Coordinate restoration and repair logistics: schedule sod/landscaping replacement, vehicle cleaning services, and cleanup crews; track jobs through to resident sign-off.
• Manage reimbursement requests (e.g., car wash receipts) and route them for processing.
• Maintain a complaint/case tracking log — status, resident contact info, resolution steps, and follow-up dates — so nothing falls through the cracks.
• Liaise with city contacts (e.g., Santa Clarita city staff) on resident escalations, providing timely updates on how issues are being resolved.
• Escalate recurring or high-severity issues (property damage patterns, safety concerns) to construction management and the Community Relations Manager.
• Support proactive community outreach: apology letters, gift cards, door hangers, and pre-construction notifications for upcoming work zones.
• Answer general resident inquiries about the fiber installation process, timelines, and what to expect during construction.

What You Bring

• 1+ years in customer service, community relations, property management, or a similar resident/customer-facing role (construction or utilities industry experience a plus, not required).
• Excellent written communication — able to draft clear, professional, empathetic emails on a tight turnaround.
• Strong organizational skills; comfortable juggling multiple open cases at different stages.
• Calm, patient phone and in-person manner — some residents you'll talk to will be frustrated, and de-escalation is part of the job.
• Basic proficiency with email, spreadsheets, and scheduling tools; ability to learn internal tracking/dashboard systems.
• Reliable transportation; occasional local site visits may be required.
• Bilingual (English/Spanish) a plus.

Nice to Have

• Familiarity with construction, telecom, or fiber/utility restoration standards (pavement, landscaping, etc.).
• Experience working with municipal or HOA contacts.

What we offer

• Competitive salary and benefits package.
• Medical, Dental, Vision, Long Term Disability, Short Term Disability and Voluntary Buy Up of Life Insurance
• Paid time off
• Parental Leave
• Team Building events
• 50% employee discount on Aspire Fiber services
• Opportunities for professional development and career advancement within a fast-growing telecommunications company.
• A dynamic and innovative work environment that fosters collaboration and growth.