WELLNESS COACH (NIR FAMILY YMCA & MIDTOWN) in WILMINGTON, North Carolina at YMCA of Southeastern North Carolina

POSITION SUMMARY:

Join a passionate team dedicated to transforming lives through health and wellness! At the YMCA of Southeastern NC, our Wellness Coaches play a key role in helping members feel empowered, supported, and inspired in their wellness journeys.

As a Wellness Coach, you'll create a welcoming and uplifting environment where individuals of all fitness levels can thrive. You'll provide expert guidance on healthy living, offer encouragement, and ensure a safe, enjoyable experience every step of the way. More than just fitness, you’ll build meaningful connections and foster a sense of belonging in our YMCA community.

ESSENTIAL FUNCTIONS:

1. Relationship building activities: Create, a welcoming environment; Meets, greets and makes members and prospective members feel welcome; Introduces members of similar interest to one another; Responds to member questions and seeks out additional information when needed; and Thanks members for allowing us to serve them.
2. Monitor wellness areas, including locker room, provide orientations and assists members with workouts. Check in members for classes.
3. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct.
4. Keep supplies organized, maintain and clean facility and care for equipment; Maintain cleanliness of all selectorized and free weight equipment; Responsible for the care, returning, and storage of all equipment; Fill all wipe and hand sanitizer stations in fitness center when needed; Record all maintenance duties to Maintenance Director and HL Director/Supervisor; Clean, vacuum all areas in the fitness/weight rooms and classroom studios.
5. Engage in positive public relations with members; Maintain an air of professionalism at all times.
6. Wears appropriate dress including closed toed shoes, no hats and nametag while on duty.
7. Knows all emergency procedures and is able to administer CPR/AED and first aid. Follows YMCA policies and procedures; responds to emergency situations.
8. Supervise and control occupancy and traffic flow on all equipment.
9. Check on all wellness orientations confirm and reschedule when needed. Give follow-up calls when needed to those missed appointments and verify dates and times.
10. Is a team player and attends staff meetings and trainings, as required.
11. Maintains open communications with supervisor.
12. Assist in maintaining equipment and informing Director of any breakage or items needing replacement.

OUR CULTURE: Our mission and core values are brought to life by our culture. At the Y, we strive to live our purpose of strengthening communities with intention and purpose every day. We welcome all: we are open to everyone. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We nurture: we support you on your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

YMCA PART-TIME BENEFITS OVERVIEW: At the YMCA, we invest in our people so they can better serve our communities. Our part-time employees enjoy a supportive, inclusive work environment with valuable benefits that reflect our mission and core values.

• Complimentary YMCA Membership
• Flexible Scheduling
• Professional Development
• Retirement Benefits
• Employee Resource Groups

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruit volunteers and build effective, supportive working relationships with them. Supports fundraising.

Collaboration: Works effectively with people of diverse backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing other

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces innovative approaches and discovers ideas to create a better member experience.

Establishes goals, clarifies tasks, plans of work, and actively participates in meetings. Follows budgeting policies and procedures and reports for all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seek opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

The YMCA of Southeastern NC does not discriminate in employment opportunities or practices on the basis of race, color, faith, gender, pregnancy, national origin, age, disability, sexual preference, gender identity, veteran status, citizenship status, genetic information, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.

QUALIFICATIONS:

1. Must be 18 years of age. GED preferred.?

2. Required certifications: CPR, First Aid, AED

3. Ability to work independently and in a group setting.

4. Basic knowledge of computers.

5. Excellent customer service skills.?

6. At least one year of experience coaching preferred.

PHYSICAL DEMANDS:

1. Ability to demonstrate various cardio and strength equipment.

2. Ability to perform all physical aspects of the position; walking, standing, bending, reaching, and lifting a minimum 45lbs.

YMCA SAFETY REQUIREMENTS:
CPR & First Aid – Must be able to complete and maintain certification in CPR and First Aid; able to assist individuals in need until professional help arrives.

Emergency Response – Ability to quickly identify emergency situations (medical, fire, environmental, etc.) and respond appropriately following established procedures.

Incident Management – Required to report all safety incidents and hazards immediately and accurately to supervisors.

Safe Environment – Commitment to maintaining a safe, clean, and hazard-free environment for all staff, members, and participants.

Physical Readiness – Must be able to perform physical tasks related to safety, including assisting individuals of various ages and physical abilities.

Compliance – Follow all YMCA safety protocols, OSHA standards, and state/local regulations as applicable.

Reasonable Accommodation Statement: The YMCA provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require accommodation to complete the application process or to perform essential job functions, please contact Human Resources.

JOB TITLE: WELLNESS COACH (NIR FAMILY YMCA & MIDTOWN)

LOCATION: NIR FAMILY YMCA

POSITION TYPE: Part Time

FLSA: Non-Exempt

PAY RATE: $12.44 - $15.55/ Hour

REVISION DATE: 4/30/2026

Equal Opportunity Employer: The YMCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve.