Security Systems Installation Success in Abbeyville, Colorado at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Security Systems Installation Success based in United States.

Join a team dedicated to delivering seamless, high-quality security system installations by providing expert technical support to field engineers across a wide range of customer projects. In this role, you'll serve as a trusted resource throughout the installation lifecycle, helping ensure every deployment is completed accurately, efficiently, and to the highest standards. You'll collaborate with cross-functional teams, troubleshoot complex technical challenges, and contribute to continuous process improvements in a fast-paced remote environment. This opportunity is ideal for professionals with a strong background in electronic security systems who enjoy solving problems, supporting others, and driving operational excellence. Your expertise will play a key role in ensuring exceptional customer experiences and successful project outcomes.

• Act as the primary technical point of contact for field engineers during security system installations, providing real-time support through phone, email, and messaging platforms.
• Guide installation teams through project milestones by assisting with programming, testing, troubleshooting, onboarding, and validation of security solutions according to project requirements.
• Support installations involving access control, CCTV/VMS, intrusion detection, fire alarm systems, business intelligence solutions, and two-way audio technologies.
• Maintain accurate documentation of installation activities, technical issues, resolutions, and project progress while ensuring adherence to established procedures and quality standards.
• Collaborate closely with Field Operations, Project Management, Customer Success, and Account Administration teams to coordinate activities and communicate project updates.
• Identify recurring technical or operational issues, recommend process improvements, and escalate risks or customer concerns when appropriate.
• Contribute to a culture of continuous learning by expanding technical knowledge, sharing best practices, and supporting ongoing team development initiatives.

• Minimum of 3 years of experience as a Field Technician, Help Desk Agent, or similar technical support role focused on security system installations.
• Strong hands-on expertise with access control systems, CCTV/VMS (IP and analog), intrusion and fire alarm systems, business intelligence platforms, and two-way audio solutions.
• Practical knowledge of low-voltage systems, including wiring, inputs/outputs, serial polling loops, and related installation practices.
• Demonstrated ability to troubleshoot complex technical issues while managing multiple installation projects simultaneously.
• Excellent verbal and written communication skills with the ability to effectively support field technicians, customers, and cross-functional teams.
• Strong organizational skills, attention to detail, and the ability to work independently in a fast-paced environment.
• Proficiency with Microsoft Office applications and general computer systems; typing speed of at least 20 WPM preferred.
• Flexibility to work scheduled shifts, including occasional evenings, weekends, holidays, or extended hours as business needs require.

• Salary: $58,000–$61,000 annually, based on experience, qualifications, and location.
• Full-time, salaried exempt position.
• Remote work opportunity.
• Comprehensive employee benefits package, including healthcare and additional company-sponsored perks.
• Professional development and continuous technical training opportunities.
• Collaborative, customer-focused environment with opportunities for career growth.
• Opportunity to work with advanced security technologies and support enterprise-scale installations.