Deposit Operations Specialist in Macon, Georgia at American Pride Bank

The Deposit Operations Specialist - Wires is responsible for the daily execution, verification, and monitoring of incoming and outgoing domestic and international wire transfers. This role focuses heavily on maintaining operational efficiency, mitigating payment fraud, and ensuring strict adherence to regulatory standards and internal controls. The Specialist acts as a technical resource for branch staff and corporate clients, processing transactions securely within established deadlines.

Key Responsibilities

1. Wire Transfer Processing & Execution

Transaction Execution: Process and clear incoming and outgoing domestic and international wire transfers accurately and efficiently through Fedwire or associated payment networks.

Deadline Management: Monitor wire queues continuously to ensure all time-sensitive transactions are completed within established Federal Reserve and internal cutoff times.

Fee Reconciliation: Verify, balance, and post daily wire transfer transactions to the core banking platform, ensuring appropriate service fees are assessed and general ledger accounts reconcile perfectly.

2. Risk Mitigation & Fraud Prevention

Dual Control Adherence: Strictly enforce dual control and segregation of duties protocols for all high-risk or high-dollar wire originations.

Out-of-Band Verification: Conduct mandatory out-of-band call-backs and validation procedures for payment instruction changes or suspicious requests to prevent Business Email Compromise (BEC) and wire fraud.

Account Validation: Utilize advanced fraud detection tools and account validation services to review and flag inconsistent beneficiary details prior to transmission.

3. Client Support & Branch Collaboration

Technical Troubleshooting: Provide expert operational support to branch personnel and corporate clients utilizing online cash management and corporate wire portals.

Inquiry Resolution: Research and resolve complex wire tracer requests, recall notices, adjustments, and electronic payment disputes in a professional, timely manner.

Internal Education: Assist in educating retail frontline staff on wire security protocols, proper documentation requirements, and common social engineering scams.

4. Compliance, Audit & Documentation

Regulatory Compliance: Ensure all wire activities comply fully with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC) regulations, and Regulation E.

Audit Readiness: Maintain clean, detailed electronic logs of all wire confirmations, out-of-band verifications, and approvals for immediate access during internal control or regulatory audits.

Confidentiality: Protect the extreme confidentiality of high-value client transaction data, account numbers, and secure wire network credentials.

Education & Experience

Minimum Requirement: High school diploma or equivalent required (Associate or Bachelor's degree in Business or Finance a plus).

Experience Standard: Minimum of 2 years of banking operations experience, with explicit experience in wire transfer processing, payment rails, or high-volume electronic cash management operations.

Technical & Functional Skills

Core Systems: Experience operating within FedLine, Jack Henry Products, or similar core banking and payment processing platforms is highly preferred.

Software Competency: Proficient in Microsoft Office applications including Word, Excel, Outlook, and Teams.

Core Capabilities: Exceptional attention to detail, strong mathematical and analytical problem-solving skills, and the ability to work under strict time constraints.

Communication Style: Clear, professional verbal and written communication skills suitable for conducting sensitive verification calls with commercial clients.

Physical Requirements & Environmental Conditions

Environment: Fast-paced banking/corporate office environment with standard office temperatures, moderate noise from office machinery, and a high-focus atmosphere driven by processing deadlines.

Physical Demands: Ability to sit or stand at a computer workstation for extended periods, perform repetitive data entry, and safely lift or move office supplies weighing up to 25 pounds.