Service Call Center Representative - Automotive Dealership in Naperville, Illinois at Advantage Of Naperville Inc

Advantage Auto Group is dedicated to creating an exceptional workplace because we recognize that our employees are our greatest asset. Thanks to our outstanding team, we’ve earned numerous industry awards and we’re continuing to grow.

We are seeking a Service Business Development Representative (BDC) to join our call center team. This role plays a key part in delivering a top-tier customer experience by assisting service customers with appointment scheduling, providing updates, and supporting customer retention efforts.

The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, team environment.

Handle all inbound and outbound calls professionally, following established scripts and guidelines

Promptly answer incoming service inquiries and assist customers effectively

Schedule and manage service appointments in line with dealership policies

Accurately enter and maintain customer data in CRM systems

Complete outbound call activities, including:

No-show follow-ups

Appointment confirmations

Service reminders

Lead follow-ups

Task list completion

Meet or exceed performance targets, including daily outbound call volume (approximately 125 calls/day)

Ensure balanced appointment scheduling across the service department

Maintain a professional demeanor and adhere to company standards at all times

Support additional duties as assigned

Qualifications

Previous automotive dealership experience is a plus (not required)

Strong customer service background required

Excellent communication and phone skills

High attention to detail and strong follow-up abilities

Comfortable using computers and CRM platforms

Ability to work in a team-oriented environment

Positive attitude, strong work ethic, and motivation to succeed

Flexible availability, including evenings, weekends, and mandatory Saturdays