Inside Sales Manager at Open Dealer Exchange – Southfield, Michigan

INSIDE SALES MANAGER – Job Description

Description

700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take the initiative as an employee and to be innovative.

Summary

700Credit is looking for an Inside Sales Manager to join the team at our headquarters in Southfield, MI. The Inside Sales Manager will lead and inspire our growing inside sales team, driving performance and building a high-accountability culture. This role plays a key part in ensuring our Account Representative team consistently meets and exceeds revenue goals, while overseeing the entire sales administration process and monitoring key sales metrics. The ideal candidate is a hands-on leader who is comfortable motivating others, translating data into action, and building a high-performance team others want to be part of.

Responsibilities

• Sales Organization Leadership & Execution: Lead the day-to-day performance and execution of the Inside Sales organization ensuring alignment to business priorities and consistent achievement of revenue goals
• Lead Management & Cross-Functional Partnership: Manage and delegate inbound sales leads to appropriate teams while partnering cross-functionally to remove barriers and ensure seamless execution.
• Forecasting & Financial Management: Prepare and execute weekly, monthly, quarterly, and annual sales forecasts while managing overall team financials including revenue goals, actuals, and profitability.
• Sales Metrics & Strategy: Translate sales metrics into actionable strategies that drive performance improvements and accountability across the team.
• Customer & Prospect Feedback: Gather and leverage customer and prospect feedback to generate ideas about new features, products, or process improvements that support business growth.
• Lead Management & Cross-Functional Partnership: Manage and delegate inbound sales leads to appropriate teams while partnering cross-functionally to remove barriers and ensure seamless execution.
• Process, Compliance & Documentation: Maintain strong process discipline, documentation, and adherence to sales, finance, and legal policies and procedures.
• Market & Product Knowledge: Maintain deep knowledge of 700Credit's product offerings, market conditions, partner ecosystem, and competitive landscape.
• Commission Administration: Oversee and administer commission structures for eLEND lending integrations, ensuring accuracy and timely coordination with finance on payouts.
• Hiring & Onboarding: Interview and evaluate candidates to make informed hiring decisions and lead the onboarding and training of new Inside Sales Representatives to ensure a strong foundation and fast ramp-up.
• Performance Coaching & Development: Coach and develop team members to elevate individual and team performance through structured 1:1s, bi-weekly team meetings, and outcome-focused feedback.

Required Skills & Experience

• Bachelor's degree in Business Administration, Sales, Marketing, Communications or an equivalent combination of education and work experience.
• Brings 5+ years of experience working with automotive retail teams, OEMs, dealer groups, or vendor-side organizations, strongly preferred
• Demonstrates proven leadership experience managing Inside Sales teams with a focus on performance, accountability, and consistent execution.
• Is proficient in Microsoft Office (Word, Excel, PowerPoint) and Salesforce, with power user experience preferred.
• Possesses an in-depth understanding of the sales administration process and strong ability to coach and scale sales teams.
• Communicates exceptionally well across written, verbal, and listening channels when engaging with team members, customers, and cross-functional partners.
• Proactively problem-solves and multitasks effectively while maintaining composure and attention to detail.
• Maintains a follow-through mindset with a commitment to closing the loop on every initiative.
• Demonstrates strong judgment, high ethical standards, and a professional demeanor in all interactions.
• Ability to work independently and as a collaborative team member with a positive ‘can do’ attitude.
• Manages time effectively, prioritizes competing demands, and thrives in a fast-paced, deadline-driven environment.
• Adapts quickly to changing priorities and approaches challenges with a positive, customer-first attitude.
• Requires minimal travel, estimated at approximately 5–10% annually, primarily limited to industry trade shows and conferences as needed.