IT Administrator at SNP Transformations, Inc. – Irving, Texas

SNP is a software company that solves complex business problems for enterprise customers worldwide with more than 15,000+ successful outcomes globally. Kyano is our comprehensive, composable platform enabling business agility. By integrating data management, migration and continuous system assessments, Kyano empowers organizations to adapt quickly to market demands. Building on the success of CrystalBridge®, Kyano expands data source support, with plans to broaden target compatibility in the future - ensuring a robust, forward-looking solution for businesses to stay competitive and agile. Our vision is to empower organizations worldwide to increase their business agility sustainably through data‑enabled transformation capabilities. With this in mind, we place special emphasis on driving measurable customer success and forming close partnerships with companies that implement innovative solutions together with us. The Kyano platform offers our customers end-to-end support throughout the entire transformation cycle – ranging from continuous analysis and holistic data management to migration and restructuring initiatives. At the same time, it enables the seamless integration of partner solutions. In developing Kyano, we strive to maximize security and compliance while delivering measurable added value at all times.

We are seeking a highly skilled and experienced IT Administrator to join our dynamic legal team. The ideal candidate will provide IT advice and support to our business units, ensuring compliance with all applicable laws and regulations. This role requires a good understanding of the IT industry, excellent communication skills, and the ability to manage complex IT matters.
The IT Administrator is responsible for:

• Support of internal communication solutions, notebooks, peripherals and mobile devices.
• User and authorization management at Active Directory.
• Troubleshooting hardware and software including network, computers, operating systems and user software.
• Going into the office to maintain and ship out equipment
• Ability and experience in providing IT support to a remote workforce - Microsoft Windows operating systems, Apple MAC, software applications as well as telephony and conference systems (Skype4Business/Teams) based on service level management processes.
• Setting up client workplaces.
• Installation and configuration of Client systems using standardized processes.
• Management of hardware, software, assets and access as well as the procurement of IT components.
• Development of concepts and documentation for the further development of our IT infrastructure and for the optimization of services.
• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Assists users with computer issues remotely or in-person.
• Troubleshoots and resolves all problems encountered with end user hardware and software.
• Conducts technology training for new users.
• Provides support to the Technology team.
• Conducts briefings and demonstrations for users to enhance system productivity.
• Assists in the development of training coursework and materials.
• Maintains and expands knowledge base in area of expertise.
• Attends courses to develop and keep skills and knowledge current.
• Complies with continuing education requirements.
• Performs routine server monitoring and performance benchmarking.
• Monitors and removes viruses, spyware, and other non-authorized software.

• Providing IT support for corporate meetings, corporate residency & temporary residency for corporate guests.
• Be able to maintain Network & Server infrastructure
• Knowledge of security applications & software

Other duties assigned:

• Desktop support experience
• Understanding of Networking
• Anti-Virus knowledge
• Ticketing System experience
• Office 365 experience
• Knowledge of Microsoft Active Directory and Windows (client, server) is desirable
• Know-how in the area of virtualization (Hyper-V and VMware) is desirable
• Team player and excellent communication skills as well as a high level of service and customer focus
• Traveling readiness

Education Required:

• Associate or bachelor’s degree in Computer Technology or related field with certifications such as MCP, A+, and Network+ are preferred.

• Must be located in the Dallas Fort Worth Texas area.

Benefits:

• Insurance options include medical, dental, vision, life, and additional supplemental options
• 401k available with up to a 5% company match
• PTO beginning at 20 days per year and accruing with additional tenure
• Bonus potential
• 10 Paid Holidays + 4 floating holidays
• A laptop to be used for all work-related business

EEO Information
SNP Transformations is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status or any other characteristic protected by law.