Medical Coordinator in Southern Pines, North Carolina at Pinehurst Surgical Clinic PA

JOB SUMMARY

The Medical Coordinator serves as a key clinical support and care coordination professional within the multi-specialty clinic, ensuring the efficient flow of patients through the continuum of care. This role is responsible for facilitating scheduling, patient education, provider communication, clinical documentation support, and procedural coordination to optimize patient outcomes, physician productivity, and operational excellence. By delivering exceptional patient service and maintaining accurate, compliant clinical processes, the Medical Coordinator contributes directly to high-quality care, patient satisfaction, and the overall success of the clinic’s medical practices.

RESPONSIBILITIES

• Answer phones using approved scripting, assist patients, and route clinical questions per policy
• Communicate urgent requests to clinical staff and return calls promptly
• Process daily inbound and outbound communications, including faxes and messages
• Register new patients, verify insurance and eligibility, and process referrals
• Schedule surgeries based on provider availability, diagnosis, urgency, and physician preferences
• Prepare and submit surgery charges and provider orders per department policy
• Complete and submit benefit forms; coordinate with financial counselors as needed
• Provide patients with appointment instructions and notify patients/providers of no-shows
• Track orders and results to completion, escalating delays as necessary
• Perform daily charge entry with accurate diagnosis and procedure coding
• Perform additional responsibilities as assigned by management

CHARACTERISTICS

• Professional and courteous with patients, staff, and referring providers.
• Team-oriented and able to communicate effectively with clinical and clerical staff.
• Patient, calm, and composed under pressure.
• Reliable, punctual, and able to manage multiple priorities.
• Maintains confidentiality and adheres to HIPAA regulations.
• Positive attitude, proactive, and committed to excellent customer service.

QUALIFICATIONS

• High school diploma or equivalent; associate degree or higher preferred.
• Experience in a medical office, patient registration, or referral coordination preferred.
• Knowledge of insurance processes, including verification and authorization requirements.
• Familiarity with EMR systems, patient portals, and office communication tools.
• Strong telephone, written, and verbal communication skills.
• Detail-oriented with strong organizational and multi-tasking abilities.

PHYSICAL REQUIREMENTS

• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Carrying/Lifting: Rarely (up to 35 pounds)
• Stooping/Kneeling: Rarely
• Other: N/A