Assistant Manager in Santa Clara, California at ST Anton Multifamily Inc

Position Summary

St. Anton Multifamily is seeking a motivated and customer-focused Assistant Property Manager to support the daily operations of a multifamily residential community. Working closely with the Property Manager, the Assistant Property Manager plays a key role in leasing, resident relations, rent collections, affordable housing compliance, administrative reporting, and maintaining high occupancy levels. This position is ideal for a detail-oriented professional who enjoys balancing customer service, operations, compliance, and property management responsibilities.

Key Responsibilities

Leasing & Occupancy

• Support ongoing efforts to maintain high occupancy levels.
• Greet prospective residents by phone and in person.
• Conduct property and model apartment tours.
• Process rental applications in compliance with company, state, federal, and affordable housing guidelines.
• Complete prospect paperwork and maintain accurate traffic reports.
• Coordinate move-in documentation and resident onboarding.

Resident Relations

• Deliver exceptional customer service to current and prospective residents.
• Respond promptly and professionally to resident inquiries and requests.
• Assist with move-out procedures, including documentation of deposit refunds and forfeitures.
• Communicate resident concerns and issues to management in a timely manner.

Financial & Administrative Support

• Assist with rent collections and revenue management.
• Prepare late rent notices according to company policies.
• Maintain accurate property records, reports, and accounting documentation.
• Update apartment status reports and other operational reports as needed.
• Ensure compliance with company policies and procedures.

Affordable Housing Compliance (CTCAC/LIHTC)

• Process and maintain resident files in accordance with California Tax Credit Allocation Committee (CTCAC) requirements and applicable affordable housing regulations.
• Review resident applications, income certifications, and supporting documentation for completeness and compliance.
• Assist with annual and interim recertifications.
• Maintain organized resident compliance files and prepare documentation for audits and regulatory reviews.
• Work closely with compliance staff to address file corrections and reporting requirements.
• Ensure adherence to Low-Income Housing Tax Credit (LIHTC), CTCAC, and other affordable housing program regulations.

Property Operations

• Inspect apartment homes to ensure readiness and adherence to company standards.
• Receive and enter maintenance work orders into the property management system.
• Support supervision of onsite staff in the Property Manager’s absence.
• Assist with day-to-day community operations and special projects as assigned.

Qualifications

Education

• High school diploma or equivalent required.

Experience

• Minimum six months of experience in apartment/property management, affordable housing administration, or a related field.
• Previous customer service experience working with residents, customers, or the general public preferred.
• Experience with CTCAC compliance, LIHTC regulations, affordable housing programs, and resident file processing preferred.

Skills & Competencies

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Proficiency with computers, office equipment, and standard business software.
• Strong organizational skills and attention to detail.
• Knowledge of affordable housing compliance requirements, including CTCAC and LIHTC regulations preferred.
• Ability to review income and asset documentation and maintain accurate compliance records.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to support team members and contribute to community success.

Why Join St. Anton Multifamily?

• Opportunity to grow your career in property management and affordable housing.
• Collaborative and resident-focused work environment.
• Diverse responsibilities with opportunities to develop leasing, compliance, operations, and management skills.
• Be part of a team dedicated to creating exceptional living experiences for residents.

St. Anton Multifamily is an Equal Opportunity Employer. Responsibilities and duties may be modified based on business needs. Employment is at-will.