Police Information Technology Specialist in Henderson, North Carolina at City Of Henderson

Description: General Statement of Duties
The purpose of this position is to perform technical installation, maintenance, and repair duties in support of the Police Department's computer, hardware, software and other technology needs.

Distinguishing Features of the Class
Under the direction and oversight of the Services Division Commander, the Police Information Technology Specialist is a civilian position which performs technical and administrative work managing various law enforcement specific technology functions of the Police Department. The Police Technology Specialist facilitates open communications with staff, supervisory and command level personnel and the public. Successful performance ensures that critical data is retrieved and analyzed in a timely manner. The work consists of related technical duties in support of the Police Department's computer information system. The difficulty associated with troubleshooting and diagnosing problems contributes to the complexity of the work.
Duties and ResponsibilitiesEssential Duties and Tasks

• Advises and assists staff with evaluating and recommending hardware, software, applications, networking solutions, and other technology related implementations.
• Helps plans and install police network infrastructure; installs cable, connectors, and wall plates; connects to centralized routers.
• Operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
• Installs, maintains, troubleshoots servers, computers, laptops, printers, network equipment, scanners, in car/body worn equipment and other related hardware Installs, updates, and troubleshoots all software; Trains end users in new software applications and hardware.
• Assists police personnel with any technical/computer-based submissions to external entities.
• Assists police personnel with, updating, and maintaining the department’s web hosted media sites.
• Performs help desk responsibilities as needed; responds to end user reports concerning hardware or software problems.
• Responds to after-hours calls, which could include nights and weekends.
• Setups, configures, and installs departmental applications on computers and relocates computer related hardware and personal information for organizational needs.
• Troubleshoots and maintains Police Department equipment which includes: Card Access System, A/V projectors, mobile devices, sound systems, radio system, network-based camera system, interview rooms recording systems, VoIP phones system, camera tower system, speed signs, message boards, office printers, televisions, cable network system, in-car and body worn digital recording systems, and acts as the liaison with vendor for all applicable devices.
• Troubleshoots and maintain LAN and WAN, to include a wireless network, and server-based platform that manages storage and emails: identifies problems and provides resolution to issues; makes modifications to configurations to correct errors and problems; conducting audits; monitors compliance of assigned systems with established policies, procedures, guidelines, and industry standards and best practices; identifies deviations, errors, and problems; initiates any actions necessary to correct deviations or violations; escalates problems to Department staff and vendors as needed; and ensures systems and equipment are functioning properly and per agency standards.
• Supports and maintains Police Records Management System, SQL databases, Mobile Computer Terminals, Printers, equipment and/or hardware in a complex multi-site environment.
• Design and map infrastructure for information technology-based products with staff from the Services Division and provide specifications for purchasing.
• Maintains and repairs assigned equipment: ensures availability and proper operation of products for maintenance and repair activities; configures equipment; reviews, tests and analyzes function and operation of installed and repaired products per agency standards; identifies deficiencies and makes repairs, modifications or replacements as needed; completes maintenance and repairs in timely manner and with minimal disruption to customer; removes equipment from service as needed; and maintains related documentation.
• Establishes and maintains security for the Police Department’s computer network in compliance with Police Department policies, CALEA standards, and Criminal Justice Information System (CJIS); sets up users and maintains system access. Responsible for incorporating technology policy changes mandated by the FBI and CJIS policy.
• Helps establish backup procedures and ensures daily backup of all critical systems based off of best practice standards.
• Tests and restores back-up files.
• Conducts annual audits of the computer hardware and software to ensure license and authorization.
• Provides technical support for law enforcement digital evidence collection equipment and ensures that equipment and systems operations are in compliance with applicable policies, procedures, rules, regulations, laws, and ordinances.
• Conducts forensic data extractions.
• Coordinates repair service with outside vendors as necessary.
• Manage warranty and service contracts for various law enforcement specific technology equipment.
• Conducts training programs for new employees/users on all information technology platforms and components.
• Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of digital evidence collection, cloud-based and server-based storage platforms, and related emerging technologies; and attends and participates in related committees, conferences, workshops, and training sessions as appropriate.
• Communicates with supervisor, other Police Department employees, vendors, outside agencies and organizations, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Additional Job Duties

• Performs other administrative functions for the Police Department as needed.
• Performs other related duties as assigned.

Requirements: Knowledge, Skills, and Abilities

• Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all City or departmental policies, practices, procedures, and standards of the Commission on Accreditation for Law Enforcement Agencies necessary to function effectively in the position.
• Considerable knowledge of onsite administration of a wide variety of specialized public safety technology including RMS, DCI, E Warrant, E Citation, Brazos, Omnixx, and related programs including ability to set up user IDs, passwords and train and certify uses.
• Experience with SQL Database administration, Law Enforcement Records Management and Information Systems, In-car video camera systems, mobile data systems, and GIS.
• Knowledge of various operating systems including Windows 7, Windows 10, and Windows Server.
• Knowledge of various software packages including Microsoft Office Applications, Microsoft SQL, Microsoft Active Directory, and other various software packages.
• Excellent computer skills with the ability to operate software applications such as Microsoft Office, Windows Operating Systems and various computer software programs used in a Police Department as needed.
• Ability to resolve common issues with technology used in a law enforcement environment.
• Ability to troubleshoot and resolve problems with peripherals such as printers, scanners, in-car cameras, body worn cameras and other police related technology.
• Ability to communicate clearly both orally and in writing.
• Ability to operate assigned equipment and type accurately at an average rate of speed.
• Ability to make sound, independent judgments with respect to the law enforcement responsibility and to respond based on the Police Department's operations, procedures, or directives.
• Ability to maintain confidentiality of sensitive files, data and materials accessed, discussed, or observed while working in a public safety environment.
• Ability to deal courteously and tactfully with the public.
• Ability to establish and maintain effective working relationships with other employees.
• Willingness to keep current and actively seek new information, training and technology in the operation of technology used in a law enforcement environment.
• Skill in troubleshooting, diagnosing, and repairing hardware and software problems; installation and maintenance of computer hardware and software; training of end users in various software and hardware operations; maintaining SQL databases.

Physical Requirements

• Must be able to physically perform the basic life operational functions of stooping, reaching, lifting, fingering, grasping, talking, and hearing.
• Must be able to perform light work exerting up to 50 pounds of force occasionally; up to 15-20 pounds of force frequently; and a negligible up to 10 pounds of force constantly to move objects.
• Must possess the visual acuity to operate computer equipment and maintain and review manual written records.
• Must be able to remain sitting and stationary for extended periods of time
• Must have the ability to work and maneuver into irregular or confined spaces to perform various functions of the job such as: installation, troubleshooting, upgrading, or maintaining equipment in vehicles, etc.

Desirable Experience and Education
Bachelor’s degree from an accredited college or university in computer science, information systems management, computer programing or other related technology field and:

• Two (2) years of experience supporting computers or servers in a multi-network for a business or municipal environment.
• Two (2) years of experience in providing support and administration for major software systems in a complex environment. Preferred systems include Police RMS, Crystal Reports, mobile technology, body-worn camera systems, SQL databases; certified LAN administration, network service/support and /or network technologies training. A MCSA (Microsoft Certified Systems Administrator) certification and a MCDST (Microsoft Certified Desktop Support Technician) certification are preferred. (or)
• Associate’s degree from an accredited college or university in computer science, information systems management, computer programing or other related technology field and:
• Three (3) years of experience supporting computers or servers in a multi-network for a business or municipal environment.
• Two (2) years of experience in providing support and administration for major software systems in a complex environment. Preferred systems include Police RMS, mobile technology, body-worn camera systems, SQL databases; certified LAN administration, network service/support and /or network technologies training.
• An equivalent combination of education and experience sufficient to provide the applicant with the knowledge, skills, and ability to successfully perform the essential functions of the job will be considered.

Special Requirement

• Complete a background investigation prior to hiring, which will include a criminal history check, polygraph, and drug screening.
• Have produced a negative result on a drug screen administered according to the standards of the Department of Health and Human Services for Federal Workplace Drug Testing Programs.
• Have been fingerprinted and a search made of local, state, and national files to disclose any record.
• Must possess and maintain a valid North Carolina driver’s license.
• Required to maintain confidential records and adhere to a confidentiality agreement.

FSLA Status; Exempt Pay Grade: D