Radiology Support Professional in Schenectady, New York at Ellis Medicine

The Radiology Support Professional is responsible for 4 main functions within the department:

• Customer Service Associate/Department Operator for the department of radiology with customers and physicians.
• Scheduling appointments based on the physician’s orders and the needs of the individual patient.
• Image and report management and exchange (addendums, burning, importing, exporting, mailing, etc).
• Check in and registration of patients receiving care within the radiology departments.

PRIMARY RESPONSIBILITIES OF THE POSITION:

• Scheduling
• Check in/ registration
• Customer Service Associate/ Department Operator
• Image and Report Management and Exchange.

• Excellent person-to-person skills: listening, speaking and interacting styles that are friendly, courteous and appropriate in a variety of settings.
• Positive attitude: ability to maintain and communicate an optimistic state of mind.
• Professional image required.
• Adaptability: comfortable with change and flexible enough to adjust to changing conditions of people and able to maintain poise and a sense of humor in stressful situations.
• Ability to manage multiple tasks and receive work direction from multiple people.
• Demonstrated ability to work with confidential information and to maintain strict confidentiality is essential. Willingness and flexibility to change hours as needed and on short notice.
• Excellent communication with the patient, radiologists, and physician’s office, and other hospital departments while maintaining high degree of professionalism and positive customer relations is vital.
• Goals include optimizing all schedules and appointments of all modalities, meeting department objectives.
• Accuracy: of patient registration, verification of demographics, insurance and financial information.
• Coordination of special procedures appointments such as: scheduling Biopsies, Lumbar punctures, Interventional Radiology, Vascular, and cardiology procedures. Must be able to obtain prior studies and results, must be able to order special blood work for certain procedures.
• Cross training- required to cross train and support all programs and other duties assigned to them.

EDUCATION AND EXPERIENCE REQUIREMENT(S):

• High School diploma required.
• Associates degree in a Healthcare discipline with three to five years’ experience in a healthcare setting is preferred.
• Excellent interpersonal skills are required.
• Medical terminology background is highly preferable. Knowledge and understanding of hospital functions is helpful.

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, and will prohibit, discrimination on the basis of race, creed, color, religion, sex/gender (including pregnancy), age, national origin, disability (including pregnancy-related conditions), genetic information, predisposition or carrier status, military or veteran status, prior arrest or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, domestic violence victim status, known relationship or association with any member of a protected class, and any other characteristic protected by applicable law violates federal, state and, where applicable, local laws , reproductive health decisions or source of payment, consistent with applicable legislation and to comply with the laws pertaining thereto.

Salary Range: $19.25-$27.91/hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.