Field Support Representative – Portsmouth, VA in Portsmouth, Virginia at DCI Solutions

Job Description

• Serve as an FSR Analyst

• Work side-by-side with analysts to train and mentor users

• Troubleshoot technical issues and develop new use cases

• Solve unique and challenging problems

• Help facilitate collaboration across a global enterprise

• Provide desk-side training to analysts

• Train analysts/operators in a classroom and operational setting

• Staff the Help Desk

  • Respond to user requests and work with the engineering team to troubleshoot issues

• Provide feedback to the engineering team about product

• Attend and provide assistance during daily briefings with senior leaders

• Identify valuable workflows for analysts and gain an understanding of their specific needs

  • Then applying this in a transformative way to the product

• Aid analysts in the development and enhancement of geo-spatial tools

  • Facilitate insights, informed decision-making, and responses to various operational questions

Qualifications:

• 5+ years of experience fusing intelligence capabilities in support of operations

• Prior experience with one of the following platforms required:

  • Gotham, AIDP, Gaia, Maven or Foundry

• Technical background with working knowledge of the following highly preferred:

  • HTML, Ruby, Python and/or Java

  • Hardware, networks, and server administration

• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts

• Strong knowledge of Excel

• Demonstrated experience working within the Department of Defense

  • To include joint capacities and interactions with high-ranking military officials

Required: Active DoD SECRET Clearance
Job Type: Full-time

Please send your resume to careers@dci-solutions.com

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