People & Culture Partner in Worcester, Massachusetts at Mass Lung & Allergy PC

PEOPLE & CULTURE PARTNER (HR GENERALIST)
Reports To: Chief Operating Officer
Status: Full-Time
POSITION SUMMARY

Mass Lung & Allergy is seeking an approachable, energetic, and solutions-oriented People & Culture Partner to serve as our primary day-to-day Human Resources resource.

This position is a trusted partner to both employees and managers. The People & Culture Partner helps employees navigate workplace questions and concerns while coaching managers to communicate effectively, address performance issues, and consistently apply organizational policies.

This hands-on generalist position supports approximately 85–90 physicians, advanced practice providers, clinical staff, and administrative employees. Responsibilities span the employee lifecycle, including recruitment, onboarding, employee relations, performance management, benefits, leave administration, compliance, HR systems, and employee engagement.

KEY AREAS OF FOCUS
Employee support and workplace culture
Manager coaching and development
Recruitment, onboarding, and offboarding
Employee relations and workplace investigations
Performance management
Benefits and leave administration
HR compliance and risk management
HRIS, reporting, and employee records
Healthcare workforce requirements

ESSENTIAL RESPONSIBILITIES

Employee and Manager Partnership
Serve as an approachable and confidential resource for employees regarding workplace questions, concerns, policies, and benefits.
Build trusted relationships with employees, managers, physicians, and leadership.
Coach managers on communication, employee feedback, attendance, conduct, performance management, corrective action, and progressive discipline.
Help managers address workplace concerns promptly, fairly, and consistently.
Promote a respectful, collaborative, and patient-focused workplace culture.
Identify opportunities for employee and manager training and development.

Recruitment and Employee Lifecycle
Manage full-cycle recruitment for clinical, administrative, and support positions.
Partner with managers to identify staffing needs and develop recruiting strategies.
Maintain job descriptions and appropriate compensation ranges.
Coordinate job postings, candidate screening, interviews, background checks, offers, and pre-employment requirements.
Coordinate onboarding, employment documentation, orientation, benefits enrollment, policy review, and HRIS setup.
Process employee status changes, transfers, promotions, compensation changes, and other personnel actions.
Manage offboarding, required documentation, and exit interviews.
Monitor vacancies, turnover, time-to-fill, and staffing trends.

Employee Relations and Performance Management
Respond appropriately to employee relations concerns and workplace complaints.
Conduct or assist with investigations involving workplace conduct, harassment, discrimination, retaliation, or policy violations.
Maintain clear and confidential documentation of employee relations matters.
Partner with employment counsel when appropriate.
Coordinate the organization’s performance review process.
Assist managers with goal setting, performance evaluations, performance improvement plans, and employee development.
Promote fair and consistent application of organizational policies and employment practices.

Benefits, Leave, and Payroll Support
Administer employee benefits and serve as the primary contact for benefits-related questions.
Coordinate annual open enrollment and employee benefits communications.
Administer FMLA, Massachusetts Paid Family and Medical Leave, and other applicable leave programs.
Coordinate the ADA interactive accommodation process.
Work with benefit carriers, brokers, leave administrators, and vendors to resolve employee concerns.
Coordinate COBRA and other required benefit notices.
Maintain accurate compensation and employment-status information.
Coordinate payroll changes with the appropriate payroll resource.

Compliance and Risk Management
Maintain working knowledge of applicable federal and Massachusetts employment laws and HR requirements.
Support compliance with FMLA, Massachusetts PFML, ADA, ACA, ERISA, COBRA, wage-and-hour requirements, workers’ compensation, and other employment regulations.
Conduct and document Office of Inspector General List of Excluded Individuals and Entities screenings for new hires and clinicians before engagement and monthly thereafter.
Coordinate workers’ compensation claims and related communications.
Support workplace safety and OSHA-related HR requirements.
Audit personnel files, employment documentation, HR processes, and HRIS information for accuracy and compliance.
Review and recommend updates to HR policies, procedures, and the employee handbook.
Protect confidential personnel, medical, compensation, and other sensitive information.

Healthcare Workforce and HR Administration
Support HR requirements affecting physicians, advanced practice providers, clinical staff, and administrative employees.
Assist with employee credentials, licenses, certifications, health screenings, and required training documentation.
Maintain accurate employee information and records within the organization’s HRIS and payroll systems.
Prepare HR reports and metrics for leadership, including staffing, turnover, vacancies, recruitment, retention, and leave utilization.
Identify opportunities to improve or automate HR processes.
Coordinate employee recognition, wellness, engagement, and organizational events.

REQUIRED QUALIFICATIONS
Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field preferred; equivalent relevant experience will be considered.
Approximately three to five years of progressive Human Resources experience.
Experience independently supporting multiple HR functions, such as employee relations, recruitment, benefits, leave administration, performance management, or compliance.
Working knowledge of federal and Massachusetts employment laws.
Experience with HRIS, payroll, applicant-tracking, or benefits-administration systems.
Proficiency with Microsoft Word, Excel, Outlook, and related applications.
Strong communication, interpersonal, organizational, and problem-solving skills.
Sound judgment and the ability to handle confidential information appropriately.
Ability to work independently while partnering effectively with employees, managers, physicians, vendors, and leadership.
Strong attention to detail and ability to manage multiple priorities.

PREFERRED QUALIFICATIONS
HR experience in a physician practice, ambulatory healthcare organization, or similarly regulated environment.
SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
Experience supporting an organization of approximately 75–150 employees.
Experience administering Massachusetts PFML and other Massachusetts employment requirements.
Experience conducting or assisting with workplace investigations.
Experience with compensation benchmarking and HR metrics.
Experience with Paychex Flex or a similar HRIS and payroll platform.

SUCCESS IN THIS POSITION
The successful People & Culture Partner will be approachable and trusted by employees while serving as a confident and practical advisor to managers. This individual will combine hands-on HR administration with sound judgment, consistency, discretion, and a genuine interest in helping people succeed.
The right person will be willing to listen, comfortable having difficult conversations, and proactive in addressing workplace concerns. They will understand that effective Human Resources requires balancing employee support, organizational needs, fair treatment, and compliance.

ABOUT MASS LUNG & ALLERGY
Mass Lung & Allergy, PC is a multispecialty medical practice focused on pulmonary, sleep, and allergy medicine. Our physicians, advanced practice providers, clinical staff, and administrative employees work collaboratively to provide comprehensive, high-quality, and compassionate care to patients across Central Massachusetts.
Mass Lung & Allergy, PC is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics and in accordance with applicable federal and Massachusetts law.