Outreach & Enrollment Assister in Washington, District of Columbia at Community of Hope

Washington, DC | On-Site | $24.51 - $25.48 per hour | Washington Post Top Workplace (8x Winner)

Community of Hope is seeking an Outreach & Enrollment Assister to provide educational outreach to uninsured or underinsured clients of COH and DC residents to ensure that they are aware of the opportunities and requirements of the Affordable Care Act (ACA), and to assist in with enrollment in an appropriate health insurance option or Sliding Fee Scale Program.

Our Approach and Values

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.

We embrace diversity, welcome all voices, and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

What You'll Do

• Delivers general education about the Affordable Care Act (ACA) and the Exchange to patients and clients.
• Meets with patients and clients in person to explain IPA services, reasons to buy health insurance, and options for coverage.
• Explains affordability programs, Qualified Health Plans, Essential Health Benefits, and rights when using insurance to patients and clients.
• Explains Medicaid and DC Healthcare Alliance Programs and eligibility requirements to patients and clients.
• Assists patients and clients with their application and determining eligibility for premium tax credits and Medicaid.
• Assists patients and clients with understanding web-based decision tools to help narrow the choices for qualified health plans.
• Makes referrals as needed to the DC Alliance, a broker, the Exchange, or government and community resources as needed and tracks these referrals in the consumer tracking database and documents them in eCW.
• Assists patients and clients who are uninsured or underinsured with the Sliding Fee Scale application process.
• Explains to patients and clients the Sliding Fee Scale requirements and responsibilities.
• Assists with insurance eligibility verification, entering and setting up the results in eCW.
• Achieves certification and maintains expertise through continuing education provided and required by the DC Health Link Exchange Program.
• Supports and collaborates with the Practice Manager to actively track all pending Medicaid/Alliance applications for approval in eCW
• Tracks activities in eCW/Tracking tool and/or other databases as requested. Assists with preparing reports for the DC Health Benefit Exchange or HRSA as needed.
• *Completes other duties as requested by supervisor.

Must-Haves

• B.A. or equivalent experience required.
• Commitment to work with underserved populations and ability to work in non-profit environments.
• Demonstrated cultural competence in communicating with low-income populations.
• Strong written and verbal communication skills.
• Ability to work with computers and electronic health record system
• Ability to travel to other sites required.
• Proof of required vaccinations is required. This includes, but may not be limited to, Flu. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

Nice-to-Haves

• Bilingual in Spanish or Amharic strongly preferred.
• Training in education, social work or health related field preferred.

Why You'll Love Working Here! At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner.
• 8-hour workdays with paid lunch.
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance + 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

About Us

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided:

• 50,000+ medical visits
• 6,300+ dental visits
• 17,000+ emotional wellness visits
• 1,384 families and 220 individuals with housing/homelessness prevention services

Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.