Payroll, Benefits and HR Systems Manager at Milestone Funeral Partner – Auburn, Maine

Position OverviewThe Payroll, Benefits & HR Systems Manager is responsible for managing and improving payroll operations, benefits administration, HR systems, and compliance reporting across the organization. This individual will also support integration activities during acquisitions and help ensure consistency, accuracy, and efficiency across HR processes.

This role requires strong technical expertise, attention to detail, and comfort working in a dynamic environment where processes evolve and scale.

Key ResponsibilitiesPayroll AdministrationManage and process payroll for multi-state locations in ADP Workforce Now.

Audit payroll for accuracy, proper coding, overtime compliance, and correct classification.

Support managers and employees with payroll-related questions and troubleshoot system issues.

Maintain payroll documentation and ensure compliance with federal, state, and local wage and hour laws.

Benefits AdministrationCoordinate employee enrollments, qualifying life event changes, and annual open enrollment.

Partner with vendors and brokers to resolve escalation issues and maintain accurate enrollment data.

Communicate benefits information to employees and field leaders in clear, accessible language.

Support annual benefit renewal planning and cost analysis.

Leave of Absence (LOA) ManagementCoordinate LOA workflow, documentation, and employee communication in accordance with FMLA, state leave laws, and company policies.

Track leave timelines and ensure proper pay and benefits handling during leave.

Provide guidance to employees and field leaders regarding eligibility and process requirements.

HR Systems (HRIS) & Process SupportServe as HRIS administrator, ensuring system accuracy, user access, workflows, and reporting functionality.

Support onboarding/offboarding workflows and ensure data audit integrity.

Assist with HR system vendor management and system improvements.

Maintain and run periodic reporting for compliance, leadership review, and audit requirements.

Integrations SupportSupport onboarding activities for newly acquired locations, including payroll data entry, benefits setup, and system orientation.

Partner with HR and Operations leadership to support change management and employee experience during onboarding.

QualificationsRequired3+ years of hands-on payroll administration experience (multi-state preferred)

Experience with benefits administration (medical, dental, vision, retirement plans, leave programs)

Strong knowledge of payroll compliance, wage laws, and HR data privacy requirements

Experience with ADP Workforce Now or a comparable enterprise HRIS platform

Excellent analytical, organizational, and communication skills

Ability to work independently, prioritize competing tasks, and maintain confidentiality

PreferredExperience in a multi-location or acquisition-based environment

Knowledge of FMLA and multi-state leave regulations

Experience in process design or systems optimization

CompetenciesAccuracy and attention to detail

Agile process thinking and problem-solving

Client service mindset

Ability to build trust with field leaders and employees

Comfort working in an evolving, growth-oriented environment

Work Environment & LocationThis role may be hybrid or on-site depending on candidate location. Preference is given to candidates living within the Northeast region for proximity to field operations and integrations.

Why Join UsOpportunity to help build and shape scalable systems in a growing organization

Meaningful mission supporting families during important life moments

Employee-centered culture and leadership accessibility

Competitive compensation, benefits, and opportunities for development