Client Services & Sales Marketing Specialist at Cambridge Healthtech Institute – Needham, Massachusetts

Client Services & Sales Marketing Specialist

Cambridge Innovation Institute (CII) is seeking a creative, outgoing, and self-motivated Client Services & Sales Marketing Specialist to help execute the marketing of our sponsorship and exhibit opportunities, and work directly with sponsors and exhibitors to fulfill contracted deliverables and create a positive and seamless client experience. This dynamic and cross-functional position is ideal for an early-career marketing professional looking to gain hands-on exposure across multiple business functions and develop a versatile and highly transferable skill set in these areas:

• Marketing Coordination & Execution – Assist with campaign execution, promotional and revenue-generating initiatives, content development, and go-to-market activities
• Client Services / Customer Success Support – Help drive client retention and engagement through proactive communication, contract fulfillment and coordination of deliverables

Develop a strong foundation for future advancement into marketing, account management, sales, or client success. Great opportunity for anyone interested in a career in the events industry!

Specific responsibilities include:

• Develop and execute e-mail-marketing campaigns to promote exhibit and sponsorship opportunities.
• Track and report statistics for e-mail sales marketing campaigns for each conference.
• Coordinate the fulfillment of clients’ contracted deliverables, e.g. set up one-on-one meetings for sponsors at events, order branded items, and organize the exhibit hall game card and raffle.
• Write and proofread sales-related marketing materials, e.g. brochures and event websites.
• Collaborate with the design team on production of exhibit & sponsorship collateral.
• Create, post, and update web content for sponsorship and exhibit pages.
• Develop LinkedIn social media promotions to increase event visibility and drive sponsorship and exhibit sales.
• Maintain the Sponsor & Exhibitor Portal: ensure deadlines are accurate, information is posted for clients to access, and client content is uploaded by the deadlines.
• Conduct market research on competitive events to identify prospective sponsors and expand the prospect database.
• Assist with client requests for demographics, attendee lists, and other event statistics.
• Support engagement initiatives, e.g. cooperative client registration discount campaigns.
• Travel to events as needed to assist with on-site deliverables and client support. This is one of the most gratifying and enjoyable parts of the job!
• Support Best of Show Awards programs (web design, marketing, planning)

Core Skills and Qualifications:

• 1-2 years’ experience supporting sales with marketing execution: email marketing, social media (especially LinkedIn), and basic campaign coordination
• Degree in Marketing, Communications, Business, or a related field
• Strong interpersonal, written, and verbal communication skills
• Highly organized, proactive, and detail-oriented – able to manage multiple campaigns, logistics, deadlines, and client deliverables simultaneously
• Creative and resourceful – will bring ideas for improving campaigns, engagement, and client experience
• Professional, client-facing communication and customer-service orientation
• Responsiveness and follow-through – strong sense of ownership in ensuring client deliverables are completed accurately and on time
• Adaptable and flexible within a fast-paced environment where priorities can shift and problem-solving is a daily part of the job
• Able to travel (around 4 trips yearly) and work sometimes long days at events.
• Experience with email marketing platforms (e.g., Mailchimp, HubSpot, etc.)
• Familiarity with content management systems and website updates
• Proficiency in Microsoft Excel or Google Sheets for tracking and reporting
• Experience with CRM systems is a plus

Compensation: $25 - $26 per hour (equivalent to $52,000 – $54,000 per year), and eligible for performance bonus tied to revenue and profit goals.

Hybrid Work Location: Mostly remote; preference for candidates living within 40 miles of Needham, Massachusetts headquarters, and able to attend in-person team meetings (monthly or semi-monthly) and quarterly company meetings. Some overnight travel required to manage on-site execution at our events (up to 4 trips annually).

Work authorization: We use E-Verify to confirm work authorization for new employees.

Why work for Cambridge Innovation Institute?

CII is the most resilient, progressive, growing, open-minded and friendly company in the conference business! Our environment is inclusive and very fast-paced, and our staff are tremendously dedicated. We believe employees should be recognized and rewarded for superior effort...and superior effort abounds! Other pluses:

• We actively promote training and career development at all levels of experience and responsibility.
• We are committed to work/life balance, offering flexible scheduling, generous paid leave, and employee wellness programs.
• We provide excellent pay and incentives, including company profit share.
• We offer health and dental insurance, FSA plan, and company-paid life and disability insurance.
• We have a 401(k) with matching company contributions.

CII Celebrates Diversity! We welcome all qualified applicants without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.

About Cambridge Innovation Institute (https://www.cambridgeinnovationinstitute.com/)

CII delivers cutting-edge information through conferences, publications and training to forward-thinking leaders, innovators, and senior executives from life science, technology, and energy industries. We focus on high-technology fields where research and development are essential for the advancement of innovation. Please visit our website for more detail. We look forward to hearing from you!