Assistant Manager in Aurora, Ontario at Apple Self Storage

As an Assistant Manager, you support your manager and team members with the efficient and effective management of the entire storage facility. This includes ensuring that sales targets are met, improving the commercial performance of the company by exploring opportunities to maximize profitability, increase customer satisfaction and ensure continued business growth. As well, ensuring that Company policies and procedures are being maintained and followed by all personnel.

What You’ll Do

Typical work activities can be classified into the following categories (but are not limited to these items):

• Support the Site Manager – Support with delegated tasks and supervise Maintenance Technicians.
• Drive Sales & Customer Growth – Sell storage solutions, follow up with leads, and stay ahead of competitors.
• Deliver Great Customer Service – Ensure every customer interaction is positive, handle concerns, and maintain high standards.
• Support the total business – Jump in when needed to assist with the Call Centre with customer inquiries and sales and support other sites occasionally.
• Manage Payments & Accounts – Process transactions, follow up on late payments, and keep records up to date.
• Keep the Facility Running Smoothly – Oversee daily inspections, ensure maintenance is handled, and monitor inventory levels.
• Prioritize Safety & Security – Enforce security protocols, respond to emergencies, and be the first point of contact for after-hours incidents.
• Stay Organized & Report – Track key metrics, report to the Site Manager, and keep records audit-ready.

Who You Are

You’re a proactive and results-driven person who thrives in an independent work environment. With experience in customer service, sales, and operations, you’re confident making decisions and keeping things running smoothly with minimal supervision.

• Sales Driven Mindset – You know what it takes to close the deal and to meet targets.
• Adaptable & Flexible – You’re comfortable with shifting priorities and can pivot when business needs change. You can take on new technologies as they arise and use these systems to enhance the workplace.
• Strong Communicator – Whether assisting customers, interacting with colleagues, or reporting to leadership, you communicate clearly and effectively.
• Customer-Focused – You understand that great customer experiences drive business success and take pride in delivering top-notch service.
• Detail-Oriented & Organized – You stay on top of policies, procedures, safety, and security while keeping things running smoothly.

Qualifications & Requirements

• Ability to work full-time during site opening hours, and occasional after-hours availability as required.
• 1+ years of sales experience in retail, hospitality, or sales.
• Technical skills to manage multiple systems for site operations and learning.

What We Offer

• Salary plus opportunity to earn monthly, quarterly and annual bonuses.
• Employee Benefits Plan after 90 days of employment.
• Group RRSP Plan and employer match up to 2.5% of your earnings.
• Discounted storage for personal use at your facility.

About Us

At Apple Self Storage, we’re a proudly Canadian, family-owned company focused on making storage simple and stress-free. With locations across the country and continued growth, we offer great opportunities for career advancement.

What makes us different? Our team. Many of our employees have been with us for years, and we foster a supportive environment where people feel valued. Our senior management team is accessible, down-to-earth, and invested in the success of every employee.

We’re also committed to giving back to the communities we serve, supporting organizations like The Able Network, The Canadian Olympic Foundation, Rotary4Kids, and Southern New Brunswick Flood Victims.

Joining Apple Self Storage means being part of a company that values its people, encourages growth, and is always looking ahead.