Director of Operations in Toronto, Ontario at Rightsline Inc

Since 2012, Rightsline has been making work easier for rights and royalties professionals with our innovative rights and royalties management software, allowing our customers to maximize their portfolios of intellectual property without having to max out their daily to-do lists.

Our fully integrated and configurable platform provides customers with comprehensive access to all their rights and royalties across all markets and platforms instantly. Departments can communicate, collaborate, and cohesively take action without worrying about mistakes, and in-app reports and timely alerts ensure our customers never miss an opportunity to do more.

Welcome to a world of less data entry and more data integrity. Welcome to the Rightsline reality!

The Position

The Director of Operations will drive the execution and scalability of the global Professional Services operations. This role leads the Operations Center of Excellence which is responsible for tooling, resource planning, revenue forecasting, and project tracking to support a growing services organization. Working closely with the SVP of Operations and the VP of Delivery, the Director of Operations ensures visibility into performance metrics, streamlines process workflows, and plays a key role in strategic decision-making through automation, the use of AI, reporting, and data analysis. This role is critical to building operational maturity and supporting the company’s scaling objectives. This role will work cross functionally with our Finance and Revenue teams to ensure timely visibility into sales opportunities and execution of financial close reporting, with a keen focus on the organization’s key performance indicators.

What you will do:

Own the end-to-end project intake process, ensuring new opportunities are logged, scoped, and resourced accurately

Maintain and improve revenue forecasting systems, analyzing upcoming work and resource allocation

Monitor productivity, billability, and zero-dollar activity across project teams using dashboards and tooling

Shape the long-term operations roadmap in partnership with the SVP of Operations, identifying systems and workflows that scale with growth

Lead and support monthly close activities including engineering time tracking, timesheet compliance, and reporting to finance

Administer and improve usage of core tooling (Kantata, Jira, Guru), including access management and documentation

Produce and deliver leadership reporting and org-wide operational insights

Identify and implement process improvements and automation opportunities to reduce manual effort and increase efficiency

Partner with cross-functional teams including Sales, Customer Success, Account Management, and Finance to align on pipeline, resourcing, and project timelines

Mentor and oversee Operations Analysts responsible for data entry, tool access, and intake follow-ups

Contribute to project management, tracking timelines and status for operational and tooling initiatives within the org

What you will bring to the role:

7+ years experience in an operations, program management, or strategic support role

Strong working knowledge of project delivery and resourcing in a SaaS environment

Proficiency with Kantata or similar PSA tools, Jira and Excel

Excellent organizational and time management skills

Ability to turn data into insights and operational decisions

Strong communication and collaboration skills across technical and non-technical teams

Compensation:

Competitive Compensation and Health & Dental Benefits

Our 5-Stage Recruitment Process

1. Review - We review applications and screen based on a variety of criteria

2. Phone - Candidates will be screened via a quick 20-minute Zoom meeting to discuss the role opportunity

3. Interview - We will conduct 2-3 stages of interviews via Zoom

4. Task - Finalists will complete a small task to show off their skills.

5. Offer - We will make an offer to the candidate that we feel would excel most in the role.

**Please be advised that only those candidates selected for interviews will be contacted, and references will be requested for those candidates selected in the final interview stage.**

Equal Employment Opportunity

Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.

If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

Apply Today

If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.