Workforce Case Manager in Philadelphia, Pennsylvania at Norris Square Civic Association

Are you detail-oriented, highly organized, and committed to supporting individuals as they work toward employment and self-sufficiency? We are seeking a Workforce Case Manager with strong data management skills and hands-on experience using the Commonwealth Workforce Development System (CWDS). In this role, you will ensure accurate documentation, maintain compliance standards, and support clients through structured case planning and employment services.

• Perform thorough intake and eligibility assessments while accurately entering and updating all client information in CWDS
• Maintain complete, timely, and compliant case files, ensuring all required documentation, case notes, and service entries are recorded in CWDS
• Develop individualized employment plans and measurable goals in collaboration with clients
• Track client progress, outcomes, and service activities using CWDS reporting tools
• Provide ongoing support, coaching, and referrals to training programs, education partners, and community resources
• Coordinate with employers, training providers, and partner agencies to support job placement and retention
• Review data regularly to ensure accuracy, identify gaps, and maintain compliance with program and funder requirements
• Stay informed about workforce programs, labor market trends, and available resources to better assist clients

• Experience with the Commonwealth Workforce Development System (CWDS) is required
• Strong data entry accuracy, documentation skills, and familiarity with compliance-driven environments
• Bachelor’s degree in social work, human services, psychology, workforce development, or a related field preferred
• Prior experience in case management, workforce development, or employment services
• Ability to develop and maintain structured case plans and track progress toward goals
• Strong interpersonal and communication skills
• Excellent organizational and time-management abilities
• Ability to work independently and collaboratively within a team