What is the role of a Utility Billing Clerk at Gunnison, City of (CO)?

The Utility Billing Clerk position at Gunnison, City of (CO) is a Full-Time opportunity in the relevant field.

Where is this Utility Billing Clerk job located?

Gunnison, Colorado, 81230, United States

What industry does this Utility Billing Clerk position belong to?

This role spans multiple industries.

What is the expected salary for this Utility Billing Clerk job?

$53,300 – $62,600 Yearly Salary

How can I apply for the Utility Billing Clerk position at Gunnison, City of (CO)?

You can apply directly through the application link provided.

Utility Billing Clerk at Gunnison, City of (CO)

Join Our Team as a Utility Billing Clerk!

The City of Gunnison is seeking a detail-oriented and customer-focused professional to join our Finance Department as a Utility Billing Clerk. This position plays a key role in ensuring accurate billing and exceptional service for our community’s electric, water, sewer, and refuse utilities. You’ll assist customers with billing inquiries, payments, and account management while maintaining precise financial records in a collaborative and supportive office environment.

If you’re organized, enjoy problem-solving, and take pride in delivering excellent customer service, we invite you to apply and become an essential part of the City’s Finance team that keeps Gunnison running smoothly.

The first review of applications is October 20, 2025. The position is open until filled.

General Purpose:
The Utility Billing Clerk is responsible for accurate billing and customer service for electric, water, sewer, and refuse services, as well as related services such as water lab testing, compost, and tree dump accounts. This position serves as a primary point of contact for customers, assisting with billing inquiries, payments, and account management. The role requires strong attention to detail, accuracy, and communication skills to ensure efficient billing operations and excellent customer service in coordination with Finance and Public Works staff.
Essential Duties and Responsibilities:
The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. The City reserves the right to modify or change duties or essential functions of this job at any time. 1. Utility Billing and Account Management Generate and process monthly utility bills for electric, water, sewer, and refuse services. Administer billing for additional services including water lab testing, compost, and tree dump customers. Establish new utility accounts, process service changes, and manage account terminations. Update ownership, rental, and mailing address information, and ensure account records remain current. Accept, apply, and refund utility service deposits in accordance with policy. Maintain accurate customer account data within the billing software system. 2. Payment Processing and Cash Handling Receive and process customer payments by cash, check, and electronic methods. Accurately record receipts and balance the cash drawer daily. Prepare daily deposit and reconciliation documentation in accordance with established financial procedures. Ensure compliance with internal controls and City financial policies for cash handling and receipting. 3. Customer Service and Communication Serve as the primary contact for customer inquiries related to utility accounts, billing discrepancies, and payment arrangements. Explain billing calculations, usage trends, and service policies clearly and professionally. Coordinate with Public Works staff to verify meter readings and resolve service or billing issues. Provide courteous, prompt, and accurate responses to customer requests received in person, by phone, or by email. Handle difficult or sensitive customer interactions with tact, patience, and diplomacy to maintain positive public relations. 4. Delinquent Accounts and Collections Prepare and distribute delinquency and shut-off notices in accordance with City procedures. Coordinate payment plans and monitor compliance with established arrangements. Maintain accurate records of delinquent accounts, payments, and correspondence. 5. Reporting and Recordkeeping Assist in preparing monthly and annual reports related to billing activity, payments, and account status. Support reconciliation processes and provide documentation for financial audits as requested. File and maintain records, correspondence, and reports in an organized and accessible manner. 6. Administrative and Cross-Functional Support Open and process incoming mail, including sorting and preparing sales tax returns for posting. File monthly sales tax returns and look up license numbers or business categories using the State of Colorado Sales and Use Tax (SUTS) system. Prepare accounts payable checks for mailing with remittance documents. Provide general administrative support such as answering phones, responding to emails, and assisting walk-in customers. Participate in cross-training to provide backup support to Finance Department staff as needed. Assist with special projects and perform other duties as assigned.
Other Duties and Responsibilities:
Performs other duties as required. Assist with special projects and other duties as assigned.
Job Qualifications
Required Education and Experience:	High school diploma or GED. Two (2) years of experience in a clerical, accounting, or bookkeeping position that includes billing responsibilities. Previous experience in accounts receivable or customer service is highly desirable. Relevant coursework in accounting may substitute for experience on a year-for-year basis. Advanced educational courses in accounting are desirable.
Other Necessary Requirements:	Working knowledge of computers and standard office software applications. Familiarity with standard office equipment such as copiers, printers, and multi-line phones.
Necessary Knowledge, Skills and Abilities:	Knowledge of: Utility billing systems, account management procedures, and customer service practices. Basic accounting principles and cash handling procedures. Municipal billing operations and service regulations (preferred). Microsoft Office software, particularly Excel and Word. 10-key calculator operations and standard office procedures. Recordkeeping and document retention practices. Skill in: Delivering professional, courteous customer service and resolving issues with tact and diplomacy. Processing payments and performing billing calculations accurately. Identifying and correcting data or posting errors. Communicating effectively, both orally and in writing. Organizing workload, meeting deadlines, and adapting to interruptions in a fast-paced environment. Using software applications efficiently for billing, reporting, and data entry. Maintaining composure and professionalism during stressful or confrontational situations. Ability to: Perform detailed and accurate data entry and account maintenance. Interpret and apply City policies, procedures, and utility regulations. Handle confidential customer and financial information responsibly. Work independently within established guidelines while exercising sound judgment. Establish and maintain effective working relationships with coworkers, other departments, and the public. Handle money accurately and make correct change. Understand and carry out written and verbal instructions. Provide solutions to customer billing and service issues in a courteous and professional manner. Listen to, read, understand and communicate the English language so that others are able to understand. This must be done both orally and in writing, at the level appropriate for the position held.
Working Conditions
Work Environment:	The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The majority of this position’s duties are performed in an office environment. The noise level in the work environment is usually quiet.
Physical Activities:	The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to perform activities requiring substantial sitting. Ability to lift and carry items such as office supplies and equipment, up to 15 pounds, on an occasional basis. Ability to participate in and respond to routine conversation in person or via telephone, and distinguish telephone, printers, computers and other auditory tones. Visual and physical ability to work on computers for substantial amounts of time. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Tools and Equipment Used:	Personal computers, printers, telephone, 10-key calculator.
Supervision Received:
Works under the general supervision of the Deputy Finance Director. Receives periodic direction from the Finance Director.
Supervision Exercised:
Generally None. May supervise temporary staff or give assignments and direction to staff in training.

Utility Billing Clerk at Gunnison, City of (CO) – Gunnison, Colorado

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