SOC Operator/Dispatcher in Plano, Texas at First Responder Protective Services

About First Responder Protective Services

First Responder Protective Services is a premier provider of private security needs across the U.S. Our company is owned, operated and managed by U.S. Military veterans, law enforcement executives, and corporate business professionals. Our founders have over 60 years of experience in protecting critical infrastructures, combating transnational criminal organizations, mitigating risks, and providing the highest level of safety and security to corporations and communities.

The mission of First Responder Protective Services is to provide the highest level of customer service to each and every client. We accomplish this mission through our foundation of attention to detail, integrity, accountability, empathy, care, and concern for the needs of our clients and the officers which we serve.

Must have an Alarm Systems Monitor license.

Position Summary:
First Responder Protective Services (FRPS) is hiring multiple SOC Operators / Dispatchers in the Plano area to monitor alerts and camera feeds across approximately 2300 sites in the United States. The ideal candidate must be flexible to work in a 24/7 shift operations environment (day, night, weekends, holidays).

Please note this is not a security role and in order to be considered candidates must have or be willing to get Alarm Systems Monitor license.

Responsibilities:

• Monitor CCTV, GPS, alarms, and tracking systems in real-time.
• Receive and document incoming calls and incident reports.
• Dispatch appropriate personnel or emergency services.
• Maintain incident logs and communication records.
• Escalate critical events according to established protocols.

Shifts available:

• 10:30pm - 7:00am Wednesday & Thursday Off

Qualifications:

• Alarm Systems Monitor License
• Excellent multitasking and situational awareness.
• Strong written and verbal communication skills.
• Prior experience in dispatch, 911, or control room operations preferred.
• Familiarity with security or logistics monitoring software.
• Maintain professional composure under pressure.
• Adhere strictly to confidentiality and information security policies.
• Document all actions clearly and accurately.
• Demonstrate teamwork, accountability, and responsiveness.
• Be flexible for 24/7 shift operations (day, night, weekends, holidays).

Compensation:

• $20 Weekly Paid

• Paid Time Off (PTO):
• • 1st Year: Accrue up to 7 days (56 hours)
  • 2nd Year: Accrue up to 10 days (80 hours)
  • 5th Year and beyond: Accrue up to 15 days (120 hours)
• Health Insurance:
• • Company pays up to $300/month toward employee’s health insurance
  • Comprehensive medical, dental, and vision coverage (eligible after first month)
• Retirement:
• • 401(k) plan with up to 4% company match

First Responder Protective Services
4006 Belt Line Rd, Suite 138
Addison, TX 75001
Texas Department Of Public Safety Private Security Program License # C10520601

Equal Employment Opportunity

First Responder Protective Services is an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.