Dispatcher (Security) at Downtown Dallas, Inc. – Dallas, Texas

Job Summary: The Dispatcher is responsible for coordinating the deployment of security, clean team, and homeless outreach personnel within the Downtown Dallas Public Improvement District. This role ensures efficient communication, rapid response to incidents, and seamless coordination of field operations to maintain a safe, clean, and welcoming environment for all district stakeholders.

Key Responsibilities:

1. Dispatching & Coordination:
   • Receive and prioritize service requests and incident reports from the public, businesses, and field personnel.
   • Deploy security, clean team, and homeless outreach personnel to locations within the district as needed.
   • Monitor the location and status of all field personnel to ensure efficient resource allocation.
   • Maintain clear and constant communication with field teams, providing updates and instructions, as necessary.
2. Communication:
   • Serve as the central point of contact for all field operations, relaying information between the public, district management, and field teams.
   • Coordinate with local law enforcement, emergency services, and other relevant agencies as needed.
   • Document and report any incidents, emergencies, or unusual activities to the appropriate authorities and district management.
3. Data Management:
   • Maintain accurate logs of all dispatch activities, including times, locations, personnel deployed, and outcomes.
   • Input and update incident reports, service requests, and other relevant data into the district’s management systems.
   • Prepare regular reports on dispatch activities, response times, and other key performance indicators.
4. Emergency Response:
   • Respond promptly to emergencies, deploying the appropriate personnel and resources to address the situation.
   • Provide support to field teams during emergencies, including coordinating additional resources and communicating with external agencies
5. Team Collaboration:
   • Work closely with the Director of Public Safety and Field Operations and other department heads to ensure smooth operations and address any issues.
   • Participate in regular team meetings to discuss strategies, review incidents, and improve processes.
6. Customer Service:
   • Address inquiries and concerns from the public in a professional and courteous manner.
   • Provide information and assistance to businesses and residents regarding district services and operations.

• High school diploma or equivalent; additional education or certification in public safety, emergency management, or related field is a plus.
• Minimum of 2 years of experience in dispatching, public safety coordination, or a similar role.
• Strong communication skills, both verbal and written.
• Ability to work under pressure and make quick, informed decisions.
• Proficiency in using dispatch software, communication systems, and other relevant technology.
• Knowledge of the Downtown Dallas area and its public improvement district is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.