Senior Business Analyst in Central Queensland Mc, Queensland at Dovida

Senior Business Analyst

We are a leading global brand

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

About the opportunity

We are seeking an experienced Senior Business Analyst to support strategic, operational, and digital transformation initiatives across the organisation.

Reporting to the Senior Project Manager, you will work closely with operational, clinical, finance, quality, and technology stakeholders to identify business needs, improve processes, and deliver practical, client-centred solutions.

This role is ideal for someone who enjoys solving complex problems, driving continuous improvement, and working across multiple business areas in a fast-paced environment.

Whats in it for you?

1. Flexible hybrid working with the option to work from home up to 2 days a week
2. Enjoy your birthday your way with a paid day off each year
3. Paid wellness, volunteering and study leave to support your wellbeing and growth
4. Save on your next car with our novated leasing options
5. Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
6. Bring your four-legged friend to work on our much-loved Dog Friendly Fridays!
7. About the role

Key responsibilities include:

• Leading business analysis activities across projects and initiatives
• Facilitating workshops and gathering business requirements
• Developing process maps, business cases, and functional documentation
• Identifying opportunities for process improvement and system enhancement
• Supporting change initiatives and stakeholder engagement
• Providing guidance and training to end users where required

About you

To be successful in this role, you will have:

• Proven experience as a Senior Business Analyst within complex environments
• Strong business process mapping and analytical skills
• Excellent stakeholder engagement and communication skills
• Experience working with CRM, HRIS, and finance systems
• Ability to manage competing priorities and deadlines
• Experience in aged care, healthcare, or another regulated industry will be highly regarded
• Relevant tertiary qualifications in a related discipline

How do I apply?

Please submit your resume and a cover letter outlining your suitability for the role.