Navigator Assistant in Surrey, British Columbia at Options Community Services

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Are you passionate about helping vulnerable immigrants or refugees navigate essential services? Join our team as a Navigator Assistant! In this role, you’ll guide clients through the intake process, connect them with case management services, and ensure they stay on track with regular follow-ups. You’ll play a key role in assisting a multidisciplinary team, providing critical information, and offering ongoing support to help clients succeed. If you're organized, compassionate, and dedicated to making a difference, we’d love to have you on board!

Reporting to the Program Manager, the successful candidate will be responsible for processing client referrals, conducting follow-ups, and ensuring clients access the services they need. This includes managing appointments, coordinating with service providers, and providing administrative support to the Program Manager and Case Managers. The role also involves facilitating group orientation workshops, maintaining accurate client records, and ensuring data privacy. The Navigator Assistant will foster community partnerships, engage in outreach activities, and apply Gender-Based Analysis Plus (GBA+) principles to promote inclusive service delivery and assist clients in navigating settlement and integration resources.

*A job description attachment is available to download for more detailed scopes and responsibilities of the position.

The ideal candidate will have a Diploma or Degree in Social Services or related fields, with at least three years of experience working with newcomers or vulnerable populations. They should demonstrate professionalism, flexibility, and initiative, with strong communication skills and the ability to collaborate effectively in a team setting. Key competencies include resource development, problem-solving, time management, and the ability to maintain confidentiality. The candidate must also be culturally sensitive, able to work under pressure, and capable of managing multiple tasks in a fast-paced environment.

This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER through this link: https://rb.gy/tcd4xz and click the “APPLY” button.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land on which we are on is the unceded territories of the Coast Salish peoples, including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.